JUCY Rentals
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Horrible experience
We have rented a campervan with pick up in Cairns Saturday the 14/9 and delivery in Melbourne Saturday the 12/10. At pick up in Cairns we go through the car with two young girls. One of them is in training and the other one seem to be in control. The one showing us how the van works finds out that the cabinets have a hard time closing, but try to brush it off as normal. She then proceeds to show us the faucet, which is really leaky, but have to turn it off and pretend that is normal. We then drive of, but quickly find out all the problems and shortcomings of the car. When we try to use the faucet for the first time, we find out the tank is totally empty. We've been sent on our way with an empty tank. We then find out that the faucet cannot be turned off! The water is constantly running, unless we turn it completely off on the switch. That is very unfortunate when you are outback trying to preserve water. The first night we are going to sleep, we find out that ALL curtains miss a button, so the sun wakes us up early in the morning The back door cannot be closed without slamming it really hard 5-10 times, so we can lock the car for the night or when we are on a hike. We have gotten complaints from fellow travelers that we are slamming the door almost everywhere we went. We then decide Thursday the 26/9 to drive by JUCY Sydney to get our pillows, linen and towels changed, because we were halfway through our trip. While we were there we hoped they could help us with the problems we've encountered. They tried to fix the curtains. While trying to fix the curtains your employee had something sticky om his pants that went all over the car and our suitcases. They said they were sorry, but the stains would not come of the car or our suitcases. They acknowledged that the faucet needed a new valve, but they did not have the option to fix it. We then got to talk with the manager there, who was really rude and belittled us. He meant that we should have used our time on driving through Brisbane or Gold Coast to fix the problems. It was "out of his hands". We told him that we had a lot of other things to see and explore here in Australia, and our priority have not been fixing your campervan. We used a whole hour at JUCY Sydney. When we were going to sleep the same night, we noticed that the new buttons on the curtains did not fit ones on the car. So we just wasted our afternoon in the shop. We think it's unbelievable that we should pay all this money and use our vacation on trying to fix your problems on the campervan. We thought you were a big company who knew how to run things, but apparently not. They offered us 90 AUD in compensation for our troubles.. We have paid 5500 AUD with the the stress free plus! But this has not been stress free at all. They are just trying to squeeze every penny out of any costumer, without acknowledging their mistakes.