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Review summary
JUCY Rentals has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and expensive.
Extremely Disappointing Experience with JUCY – Safety & Hygiene Concerns Ignored
Unfortunately fell far below the standards we expected, especially having had a great experience hiring in the past.
From the outset, the vehicle presented multiple serious issues:
Rear Suspension: Constant squeaking that made us question the safety and roadworthiness of the van.
Black Mould: There were visible mould stains and patches of black mould inside the vehicle. Completely unacceptable in any rental, and downright dangerous for my partner, who has a respiratory condition and is highly sensitive to mould.
Rear Doors: Both rear doors were extremely difficult to open, adding to our frustrations.
We contacted your after-hours support line on Day 1 and requested a vehicle swap. We were not advised that this was even an option, leaving us stuck with a substandard and potentially unsafe vehicle for the entire trip.
When returning the van, we again raised our concerns and were told by your staff that we should be entitled to compensation. We’re still awaiting confirmation on this. They also mentioned that mould stains are to be expected in a vehicles in Cairns.
This experience was both disappointing and unacceptable, not just due to the condition of the vehicle, but the lack of support we received during the hire. We sincerely hope JUCY takes this feedback seriously.
We will not be hiring from JUCY again unless there is a clear improvement in vehicle maintenance, hygiene, and customer care.
The vehicles available are in a shocking and unsafe condition. We had to change vehicle halfway through our trip and only receives a measly sum in compensation.
We have since been charged for an AA call out with a dead battery. The battery had to be replaced two days after this callout. The mechanic, upon seeing the battery, highlighted that this was in fact the wrong battery for the vehicle!
Please avoid!
We put our trust in JUCY when we hired a campervan for a winter trip through New Zealand, expecting a roadworthy vehicle that could handle the harsh seasonal conditions. What we got instead was a complete disaster that nearly cost us our lives.
From day one, the van proved to be dangerously unfit for the road. We lost control multiple times on straight, de-iced roads — and it wasn’t just us. A local road worker pulled us aside to tell us flat out: this vehicle should never have been on the road. That’s not just disappointing — that’s criminal negligence.
The mechanical and structural issues were endless:
The roof leaked, soaking our bed and sleeping gear.
The hose for draining grey water was broken, leaving us stuck with stagnant waste.
The shower was completely non-functional.
Worst of all: there was a GAS LEAK. That’s not just an inconvenience — that’s a serious, potentially deadly hazard.
This wasn’t just a bad experience. It ruined our trip. We had no choice but to cut it short and return home early after what can only be described as a near-death experience. JUCY’s negligence, lack of maintenance, and disregard for customer safety is unacceptable.
Do not trust JUCY with your safety or your holiday. They clearly do not inspect or care for their vehicles properly. This company is an absolute disgrace and should be held accountable before someone actually dies.
Pros - Cheapest big company van rental (but you get what you pay for), staff are friendly, with the extra insurance check out and in very easy and quick (in hindsight too quick didn't really tell us how to make the bed etc), they paid for a replacement gasmate bbq when ours broke, you can stand up in the van
Cons - very poor build quality and space lay-out. The van is massive but they utilise the space so so poorly. No clothes storage. No bin. Gas BBQ is in a box you have to take out every time (unlike other vans we have rented where its just a pull out draw.
Bed is a massive massive faff to make everything. It involves removing a 3 part table and then rearranging loads of cushions before putting a sheet on.
Again other vans just utilise the space way way better!
Very unhappy with Jucy car rental. The car smelt really really damp but the lady said they didn’t have a other car for us so we drove it for half hour and decided to return it as it was awful, And surprise surprise she found another car for us. However that car had no lumbar support in the passenger seat and by the time we had driven 2 hours we had to stop as my wives back was really hurting from the seat. We purchased a cushion for the seat but it was too late her back was very sore. We carried on with the car and the cushion another 2 hours. And the next day she had to visit a doctor who prescribed pain relief which didn’t help much. As you can imagine being on holiday at the time with lots of plans that had to be canceled due to her hardly being able to move. 3.1/2 weeks of our holiday spoilt by the car with no lumbar support. To top that off when we told the young assistant on the cars return, the assistant thought it was funny and laughed. Needless to say won’t be using jucy again.
We booked a rental through Discovercars.Com and that’s how we ended up with Jucy. Never again. Use a reputable company I.e. Enterprise, Hertz, Budget….anyone else. We purchased insurance through Discovercars.com when we made the booking and it was paid for at the time of the booking. When we got the rental car, we were asked about purchasing insurance for $25 NZ per day. I thought it was included in our original booking as we paid for insurance. I didn’t realize it was an additional insurance charge that they were adding on. Why would I purchase insurance for $25/day when I had already purchased and paid for insurance when I did the original booking. Very confusing. Stay away from third party companies because when there is a problem, Jucy doesn’t want to help the customer. STAY AWAY from this less than honest car company.
What a great company, when we arrived, all I needed was my name,to find my booking (I am a pensioner) I was given a free upgrade at no extra cost.( I don't know why)The agent (Dee) was so good at explaining everything in the camper-van, (water, battery, air conditioning , shower, toilet cosset, etc. Once I produced my license I was ready to go in 10 minutes. No compilations what so ever.
This was a bigger camper-van than the one I booked, so I was a bit apprehensive, however during my 2 weeks travelling through Australia seeing other camper-vans, I was absolutely delighted for the extra space.
When I got back everything was also so easy,(I had taken out excess insurance for peace of mind)) I had no incidence. I just dropped off the camper-van.
I had no extra charges or fees or anything extra, I was so surprised there was no extra charges on my card.
Con From Ireland
Overall, we were pleased with our Jucy experience. The campervan we rented functioned fine and got us from the north island to the south island in New Zealand without incident. When I reached out to team to express some minor concerns after our trip, they were responsive. I would recommend Jucy to anyone traveling in New Zealand.
The only honest review you need to read today about Jucy Crib rental in Christchurch. Service was relatively fast upon check-in/check-out—not the best, but hey, you can't expect perfection.
You get what you pay for, these aren’t the newest campervans, and not everything will be ideal. These cars are constantly in use, but the value for money is definitely worth it.
Pickup and drop-off from the airport were smooth, and everyone was nice and polite. The car didn’t give us any trouble, despite having many kilometers on it. We loved all 15 days of our South Island trip, covering 3,600 km, and would book with Jucy again in a heartbeat.
Don’t pay attention to bad reviews from people complaining about small things—those are the kind of people who complain about everything. Jucy was definitely a great choice for us!
We hired a large camper van for two weeks from Jucy at Christchurch airport. The pickup was a little lengthy (2hrs) as there were minor issues with the van which were sorted out. Mary at reception was a superstar she was friendly and helpful, hence the forth star, The van was on the older side but lasted our trip with no mechanical issues, driving was easy and comfortable. Besides the contents of the T&Cs I feel the customer should be informed verbally about diesel fuel tax and that the vehicle will be replaced with another if there are aircon problems, roof water leaks etc. The person who conducted the pre-delivery hand over was not experienced and could not answer pertinent questions about the operation of the van. If I was not technically minded and vehicle savvy I would have struggled with a few things. Overall I was satisfied with my experience with this company and the customer service I received after returning the van.
Absolutely not recomended. We rented a campervan i NZ, but the car had run more ½ mio kilometers - which in fact is not a problem IF THE CAR was well maintained. But it wasn't! There was no oil on the stick and the rib belt burst 1.200 km from pickup location. Hollydays had to be completely rescheduled with no help from Jucy
Sadly a really bad experience
We rented a Jucy crib van to travel around Australia. Only two days after we got the van the front deck exploded on the highway. We called Jucy right away but it took at least 2 hours before they picked up the phone. They made a truck come to put the spare deck on wich also took a while and when they got the spare tire on it was flat. It took more than 4 hours before we got back on the road again. To get a new spare tire we had to drive to a mechanic and wait for one and a half our before they had fixed it.
A few days later the cooler stopped working and our food got bad so we had to throw most of it out. Also the air condition switched between hot and cold air which was annoying when it was really hot outside. Our gps also went out a lot of times. We contacted Jucy to get them to do something but they couldn’t help in a few days so they said we could buy some ice cubes for the cooler until they could help. We had a hard time reaching them after this.
Our bedsheets where then starting to get a bit disgusting so we wanted to wash them and we knew that Jucy would do that for us. So we contacted them and what they had forgot to tell us was that there were only a few places that could be done. When we asked them we were not at all near any of the places so it was not possible to get fresh sheets. We think that it is something they should inform us about before we start driving.
Due to the very bad weather in Airlie Beach today we wanted to get away and drive the 8 hours to cairns. Suddenly when we were driving the car started to smell burned. The speeder stopped working and smoke came out from the motor cooler. We called Jucy for assistance but it took us up to an hour. We did not know if it was safe to stay in the car so we were out in the rain that hour.
When we reached Jucy they sensed a man to check the car. He arrived after one more hour and said that the car battery could explode and that we should not drive any further but wait for a towtruck to pick us up. But due to the bad weather there was flooding so no one could get to us. We used 3 hours talking to every Jucy member and every time they hung up we needed to wait for 20-30 minutes before they answered. They told us different things and it was all very confusing. In the end a man told us we had to sleep in the van by the highway with cars and trucks driving fast by. We did not feel safe at all but there were no other options. A few hours later a woman crew member of Jucy that we had spoken with a couple of times felt so bad for us that she got a man picking us and our van up and driving us to a motel. We just think that it is weird because all the other Jucy people told us there was nothing to do.
That day we used over 7 hours in a broken van by the highway in rain.
We knew when we bought the van that it would not be perfect but it was cheap. It had a lot of scratches and stuff but we did not think about complaining about it. But all the other things just made the experience so bad. This was just not worth it.
The 2.5 star reviews seem to prove my point with our recent rental through Juicy / Star RV. What a shame, this company is absolutely disgraceful, and how it's still in operations is beyond me.
This is our 3rd year hiring a vehicle through Star RV/Juicy, and all prior years have had issues with the vehicles. Their depot managers offer no sort of remedy, apologies or even a partial refund for the inconveniences caused... What a disgusting company - there definitely needs to be some sort of ACCC investigation into Star RV and Juicy.
To make a long story short, there was a huge list of issues with our recent hire through them. We picked up our vehicle on Wednesday 5th March, and was suppose to be dropped off on the 12th of March. We started our travels on the 6th of March.
Firstly, we requested an Iveco campervan after the issues we had last year, as advised by their depot staff - which we ensured to confirm via email weeks prior to pickup. When we went to pickup the vehicle, of course they hadn't reserved our Iveco, and gave us, yet again, a Mercedes 6 Berth Campervan.
We had booked our rental MONTHS in advance, at least 6 months prior. They had plenty of time to ensure the vehicle was ready for our collection, and to our surprise, they didn't have a CLEAN vehicle ready for us... How is that possible?
After waiting at the depot for nearly an hour, I had to push them and informed them that I had a Drs appointment scheduled which I urgently needed to attend. After a lot of fluffing around, they finally offered me a vehicle, though advised the exterior was dirty - I happily accepted this offer as I presumed that it was only the exterior that was dirty, as clarified with their depot staff. They did offer me a small refund of $190 (ish), out of our $2200+ rental, and called it a "Dirty Getaway".
To further crunch the crux of the issues: 1. Buckled floors throughout the entire campervan. 2. Toilet cassette broken, the puck that separates the toilet and the interior was broken, meaning the entire campervan smelt of human feces. 3. Gas was leaking, smelt throughout the campervan. 4. Smoke alarm kept going off by itself for no reason, had to uninstall and remove battery. 5. Mold on the pull down window shade adjacent to the sink/above the front bed. 6. No toilet chemicals were provided, even though I clarified this and told them we had issues last year with not being provided toilet chemicals. 7. Fridge stinks like mildew, as if it has never been cleaned out. Even if they just chuck an ozone generator in it for a few hours, that would've fixed it. 8. Called their CS on Saturday at 9am, was told I'd receive a call back, never did. Had to call again today, Monday, demanding a refund.
They are refusing a refund, and keep putting the blame on the customer. I am now at a point where I have to send them a legal notice of intent to proceed with a court hearing through VCAT. It is disgusting it has to get to this point, though again, their low rating proves that this company continues to operate outside of the Australian Consumer Law.
We were impressed with the service when we picked up our camper-van, especially since prior reviews had been rather harsh about staffing problems. In contrast, the Jucy reps were fully on- top of their game & got us on the road in maybe 20 minutes. We should have asked more questions about the toilet operation, and the staff forgot to give us the toilet chemicals. The van was a bit worn mechanically, with slightly loose steering and bouncy shocks - it took strict attention to drive safely on some of the narrow twisty roads. But overall it performed pretty well. We had a minor leak during rainy weather, at the right side of the upper bunk. We found the lower bed much more comfortable than the upper bunk. Upon returning the van, once again the staff service was professional and quick. Overall, we’re well satisfied with Jucy.
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