Review summary

JUCY Rentals has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and expensive.

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SR

Shay Ryan Douglas

1 out of 5 stars
Extremely Disappointing Experience with…

Extremely Disappointing Experience with JUCY – Safety & Hygiene Concerns Ignored Unfortunately fell far below the standards we expected, especially having had a great experience hiring in the past. From the outset, the vehicle presented multiple serious issues: Rear Suspension: Constant squeaking that made us question the safety and roadworthiness of the van. Black Mould: There were visible mould stains and patches of black mould inside the vehicle. Completely unacceptable in any rental, and downright dangerous for my partner, who has a respiratory condition and is highly sensitive to mould. Rear Doors: Both rear doors were extremely difficult to open, adding to our frustrations. We contacted your after-hours support line on Day 1 and requested a vehicle swap. We were not advised that this was even an option, leaving us stuck with a substandard and potentially unsafe vehicle for the entire trip. When returning the van, we again raised our concerns and were told by your staff that we should be entitled to compensation. We’re still awaiting confirmation on this. They also mentioned that mould stains are to be expected in a vehicles in Cairns. This experience was both disappointing and unacceptable, not just due to the condition of the vehicle, but the lack of support we received during the hire. We sincerely hope JUCY takes this feedback seriously. We will not be hiring from JUCY again unless there is a clear improvement in vehicle maintenance, hygiene, and customer care.

EF

Elliot Farr

1 out of 5 stars
Too stressful to enjoy our holiday

The vehicles available are in a shocking and unsafe condition. We had to change vehicle halfway through our trip and only receives a measly sum in compensation. We have since been charged for an AA call out with a dead battery. The battery had to be replaced two days after this callout. The mechanic, upon seeing the battery, highlighted that this was in fact the wrong battery for the vehicle! Please avoid!

zp

ziva pozar

1 out of 5 stars
A Near-Death Experience – Do NOT Rent from JUCY

We put our trust in JUCY when we hired a campervan for a winter trip through New Zealand, expecting a roadworthy vehicle that could handle the harsh seasonal conditions. What we got instead was a complete disaster that nearly cost us our lives. From day one, the van proved to be dangerously unfit for the road. We lost control multiple times on straight, de-iced roads — and it wasn’t just us. A local road worker pulled us aside to tell us flat out: this vehicle should never have been on the road. That’s not just disappointing — that’s criminal negligence. The mechanical and structural issues were endless: The roof leaked, soaking our bed and sleeping gear. The hose for draining grey water was broken, leaving us stuck with stagnant waste. The shower was completely non-functional. Worst of all: there was a GAS LEAK. That’s not just an inconvenience — that’s a serious, potentially deadly hazard. This wasn’t just a bad experience. It ruined our trip. We had no choice but to cut it short and return home early after what can only be described as a near-death experience. JUCY’s negligence, lack of maintenance, and disregard for customer safety is unacceptable. Do not trust JUCY with your safety or your holiday. They clearly do not inspect or care for their vehicles properly. This company is an absolute disgrace and should be held accountable before someone actually dies.

MC

Matt Curran

2 out of 5 stars
Overall avoid!

Pros - Cheapest big company van rental (but you get what you pay for), staff are friendly, with the extra insurance check out and in very easy and quick (in hindsight too quick didn't really tell us how to make the bed etc), they paid for a replacement gasmate bbq when ours broke, you can stand up in the van Cons - very poor build quality and space lay-out. The van is massive but they utilise the space so so poorly. No clothes storage. No bin. Gas BBQ is in a box you have to take out every time (unlike other vans we have rented where its just a pull out draw. Bed is a massive massive faff to make everything. It involves removing a 3 part table and then rearranging loads of cushions before putting a sheet on. Again other vans just utilise the space way way better!

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All reviews

976 total • Write a review

Showing 171 - 180 of 972 reviews
JT
1 out of 5 stars

What an absolute disgrace of a rental company

What an absolute disgrace of a rental company. The van I rented was worn out and dysfunctional in nearly every way possible (note, that I rented the biggest and most expensive van for 6 persons for 30 days, so me and my family could have a nice and stress free holiday in New Zealand). The van life with freedom-camping that we had looked forward to and paid so much money for, was quickly shattered to pieces. ‘Another day, another problem’, was the experience when renting through JUCY/star caravans. The CUSTOMER SERVICE is horrible - don’t expect helpful and friendly customer service employees - expect bad English speaking Indians. When calling for help, they often ask you to hold the line after have explained the problems, and then they hang up, so you have to start the proces all over again. (I think their strategy is to out tire the costumers, and hope they want reach out with their problems again) If they ever promise to call you back with a solution, don’t count on it. Several times they promised to call back on a specific time, not once did they live up to it. You have to reach out every single time and wait in line to get new information about your ongoing case - and of course you never reach the same person which means reexplaining the situation once again. I must say, their out tiring costumer service strategy is working. Here’s is the main problems we’ve ran into: - Our pickup of the RV was scheduled to 10 am - it was ready at 12pm - The instruction manual, is not made for the specific RV and seems outdated, so there is very limited information to get on watertanks, gas, heater and so on. You will have to figure out most of it yourself - The main door of the caravan was falling apart and had trouble closing properly (this meant a door that was flapping in the wind when driving, and sometimes opening fully) - The heater was out of order, which we depended heavily on, as we traveled south from our pickup point in Auckland. This meant really cold nights and evenings inside the caravan. - The sensor of the wastewater tank was out of order, so it always said ‘full’ - The car got handed to us without a sufficient amount of engine oil, so it ended up being our job to fill it - The valve to let of waste water broke after a couple of days (when used water couldn’t get emptied, we couldn’t use the sink and bathroom in the RV, because the wastewater tank would overflow. That meant we were forced to use established camping sites with water facilities.

Date of experience: March 28, 2024

Ec
4 out of 5 stars

Thank you Maya Dornig!

Unfortunately, I waited until less than two weeks before my trip to Christchurch before attempting to book a camper van for my extended NZ trip. I tried several companies to no avail. Finally, I contacted Maya Dornig at Jucy by emailing. I was flying into Christchurch and they had no available rentals there. She was however, able to book me one in Queenstown. Although inconvenient initially, at least I would be able to carry out my plans of my long awaited trip. I felt that Maya went above and beyond in her trying to accommodate my needs in our multiple email and one over the phone exchanges and even arranged for me to pickup the fan a couple of days later to allow for travel ing Queenstown. Thank you Maya!

Date of experience: March 24, 2024

HB
1 out of 5 stars

Horrible in every way

This is the absolute worst business model I have ever experienced. My entire group (5 campervans) all had reservations to pick up or vans at 8:30am, but when we arrived we were told the vans were being given out in a turnover basis. Meaning our "reserved" vans in fact were not ready for us, but rather were still waiting to be returned by previous customers. The previous drivers had until 3:30pm to return their vans. Then the vans had to be cleaned (we were told this was a 2 hr cleaning process) and then could be given out to us. Why on earth would they promise us vans at 8:30am fully knowing vans wouldn't even be returned until 3:30pm, and then ready for us by 5:30pm. That's terrible business. We should be given the vans returned the previous day which should be clean and ready to go by 8:30am. We were stuck waiting at the Jucy building for 7 hours until our vans were ready. That wasted an entire day of our vacation, and put us a day behind in our itinerary. Not only that, but the vans were in terrible condition. A few days into our trip, we realized the pipes under the sink were literally duck taped together. Duck taped. So all of our food that was stored in the cabinets under the sink was ruined from the water flooding out of the pipes. If enough time went on, the entire van would have flooded. Thankfully we noticed it a few days in and stopped using our sink for the rest of the trip. It was annoying to not have access to our sink anymore. We also stopped getting hot water halfway through our trip and had to take freezing cold showers in our van. Oh, and the stove tops stopped working as well. What a terrible company. Where is the quality control here.

Date of experience: March 21, 2024

MW
1 out of 5 stars

NEVER rent from them

Renting vehicles from Jucy was honestly the worst customer service experience I've ever had. We waiting 8 hours for our vans, even though we paid for that full day. Why? Because they'd given all the other vans out that were returned the day before so we were waiting on our day one of the rental for vans to be returned and then cleaned before we could take them. We arrived before they opened at 8:20am and then the last van didn't drive off the lot until about 4pm. Because I got angry (did not yell), I was threatened by two different employees that if I didn't calm down, they wouldn't be able to work with me and I wouldn't receive the last of the vans we booked (we had 5 vans booked for a group). Most of the staff were incredibly rude and unprofessional. The manager was tone deaf and 6 hours into waiting passed around chocolates and then joked about charging people for them. Once we left, half the vans did not have the correct amount (or any) towels, sheets, or blankets. Had we not demanded that someone come out and show us how to use the vehicle, they definitely would not have done a walk through. 2 days into the trip, one vehicles water pump stopped working. We had another had a pipe that broke under the sink that was being held together by duct tape and also another that had wiring sitting on the exhaust so it burned through and caused intermittent issues with the electricity. I will never work with this company again and will shout it from the rooftops just how awful they are. I would like not only an apology for being threatened, but cash back in my pocket for the hassle their staff and vehicles caused throughout the trip.

Date of experience: March 20, 2024

T
5 out of 5 stars

Excellent experience

We had an excellent experience renting a camper van for 5 days with Jucy in Melbourne. We must extend a big thank you to Gaby who gave us a big and fantastic van. We had no problems with the vehicle. The staff at Jucy gave us great tips and excellent customer service, which helped us a lot. When we had to catch an onward flight at night, Jucy was adaptable and helped us with the logistics for this. Jucy can really be recommended.

Date of experience: March 17, 2024

G
5 out of 5 stars

Friendly and efficient

Friendly and efficient, good car and thorough explanations

Date of experience: March 15, 2024

gm
1 out of 5 stars

Don't waste your money on a Jucy Van

We picked up our van and had to bring in back right away because the A/C didn't work. They fixed it and then we drove off to our next destination 3 hours away. When we got there we realised we couldn't lock the van. We called right away to let Jucy know. It took 5 very stressful days for any kind of resolution to be made, and we only got a resolution by driving back to Auckland and back. This took a whole day, but was preferable to the previous two days when we had been stuck on the phone on hold. The phone service was totally useless. At the branch they were able to swap the van, but over the phone they had been telling us there were no vans available. This set us back on our trip by a day, making us lose a booking. And the time that we had the first van, we weren't able to do things because we didn't want to leave it unlocked. Eventually we were contacted by a manager who was able to offer a refund for the 5 days we had the unsuitable van, which was appreciated, but I would still never recommend Jucy to anyone. Additionally, the van setup isn't very practical or comfortable, and we wished we had just hired a regular car and stayed in cheap accommodation. It wouldn't have cost much more to do so and it would have saved so much stress and been a lot more comfortable. We have told everyone we know to stay far away from Jucy.

Date of experience: March 11, 2024

AS
1 out of 5 stars

Mangelhaft

Sorry, geht gar nicht. Beide Hecktüren funktionierten nach zwei Tagen nicht. Der Service hat uns dann in Australien auf die Suche nach einer Werkstatt geschickt. Nach drei Tagen hatte ich keine Lust mehr und habe die Verleihstation in Brisbane angesteuert. Dort konnte das Problem innerhalb einer Stunde behoben werden. Die Nachfrage nach Erstattung ist bisher unbeantwortet. Insgesamt vollkommen runtergerocktes schlecht gewartetes Fahrzeug. Schade. Keine Empfehlung

Date of experience: March 6, 2024

SK
5 out of 5 stars

Got a great car for my weekend in…

Got a great car for my weekend in Sydney. Staff was helpful and drop-off was super quick.

Date of experience: March 5, 2024

PG
5 out of 5 stars

Great service and value

I have had worse cars and worse experiences from the major rental companies. I hired from JUCY and drove Cairns to Sydney in an SUV. Yes the car was a bit older and had a few Kms on the clock but it was more than up to the job. The staff at both Sydney and Cairns were ultra helpful and made the whole process of pick up and drop off a breeze. Thank you JUCY, I will definitely hire from you again.

Date of experience: March 5, 2024

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