JUCY Rentals
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NEVER rent from them
Renting vehicles from Jucy was honestly the worst customer service experience I've ever had. We waiting 8 hours for our vans, even though we paid for that full day. Why? Because they'd given all the other vans out that were returned the day before so we were waiting on our day one of the rental for vans to be returned and then cleaned before we could take them. We arrived before they opened at 8:20am and then the last van didn't drive off the lot until about 4pm. Because I got angry (did not yell), I was threatened by two different employees that if I didn't calm down, they wouldn't be able to work with me and I wouldn't receive the last of the vans we booked (we had 5 vans booked for a group). Most of the staff were incredibly rude and unprofessional. The manager was tone deaf and 6 hours into waiting passed around chocolates and then joked about charging people for them. Once we left, half the vans did not have the correct amount (or any) towels, sheets, or blankets. Had we not demanded that someone come out and show us how to use the vehicle, they definitely would not have done a walk through. 2 days into the trip, one vehicles water pump stopped working. We had another had a pipe that broke under the sink that was being held together by duct tape and also another that had wiring sitting on the exhaust so it burned through and caused intermittent issues with the electricity. I will never work with this company again and will shout it from the rooftops just how awful they are. I would like not only an apology for being threatened, but cash back in my pocket for the hassle their staff and vehicles caused throughout the trip.