JUCY Rentals
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Horrible in every way
This is the absolute worst business model I have ever experienced. My entire group (5 campervans) all had reservations to pick up or vans at 8:30am, but when we arrived we were told the vans were being given out in a turnover basis. Meaning our "reserved" vans in fact were not ready for us, but rather were still waiting to be returned by previous customers. The previous drivers had until 3:30pm to return their vans. Then the vans had to be cleaned (we were told this was a 2 hr cleaning process) and then could be given out to us. Why on earth would they promise us vans at 8:30am fully knowing vans wouldn't even be returned until 3:30pm, and then ready for us by 5:30pm. That's terrible business. We should be given the vans returned the previous day which should be clean and ready to go by 8:30am. We were stuck waiting at the Jucy building for 7 hours until our vans were ready. That wasted an entire day of our vacation, and put us a day behind in our itinerary. Not only that, but the vans were in terrible condition. A few days into our trip, we realized the pipes under the sink were literally duck taped together. Duck taped. So all of our food that was stored in the cabinets under the sink was ruined from the water flooding out of the pipes. If enough time went on, the entire van would have flooded. Thankfully we noticed it a few days in and stopped using our sink for the rest of the trip. It was annoying to not have access to our sink anymore. We also stopped getting hot water halfway through our trip and had to take freezing cold showers in our van. Oh, and the stove tops stopped working as well. What a terrible company. Where is the quality control here.