JUCY Rentals
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What an absolute disgrace of a rental company
What an absolute disgrace of a rental company. The van I rented was worn out and dysfunctional in nearly every way possible (note, that I rented the biggest and most expensive van for 6 persons for 30 days, so me and my family could have a nice and stress free holiday in New Zealand). The van life with freedom-camping that we had looked forward to and paid so much money for, was quickly shattered to pieces. ‘Another day, another problem’, was the experience when renting through JUCY/star caravans. The CUSTOMER SERVICE is horrible - don’t expect helpful and friendly customer service employees - expect bad English speaking Indians. When calling for help, they often ask you to hold the line after have explained the problems, and then they hang up, so you have to start the proces all over again. (I think their strategy is to out tire the costumers, and hope they want reach out with their problems again) If they ever promise to call you back with a solution, don’t count on it. Several times they promised to call back on a specific time, not once did they live up to it. You have to reach out every single time and wait in line to get new information about your ongoing case - and of course you never reach the same person which means reexplaining the situation once again. I must say, their out tiring costumer service strategy is working. Here’s is the main problems we’ve ran into: - Our pickup of the RV was scheduled to 10 am - it was ready at 12pm - The instruction manual, is not made for the specific RV and seems outdated, so there is very limited information to get on watertanks, gas, heater and so on. You will have to figure out most of it yourself - The main door of the caravan was falling apart and had trouble closing properly (this meant a door that was flapping in the wind when driving, and sometimes opening fully) - The heater was out of order, which we depended heavily on, as we traveled south from our pickup point in Auckland. This meant really cold nights and evenings inside the caravan. - The sensor of the wastewater tank was out of order, so it always said ‘full’ - The car got handed to us without a sufficient amount of engine oil, so it ended up being our job to fill it - The valve to let of waste water broke after a couple of days (when used water couldn’t get emptied, we couldn’t use the sink and bathroom in the RV, because the wastewater tank would overflow. That meant we were forced to use established camping sites with water facilities.