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Review summary
JUCY Rentals has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and expensive.
Extremely Disappointing Experience with JUCY – Safety & Hygiene Concerns Ignored
Unfortunately fell far below the standards we expected, especially having had a great experience hiring in the past.
From the outset, the vehicle presented multiple serious issues:
Rear Suspension: Constant squeaking that made us question the safety and roadworthiness of the van.
Black Mould: There were visible mould stains and patches of black mould inside the vehicle. Completely unacceptable in any rental, and downright dangerous for my partner, who has a respiratory condition and is highly sensitive to mould.
Rear Doors: Both rear doors were extremely difficult to open, adding to our frustrations.
We contacted your after-hours support line on Day 1 and requested a vehicle swap. We were not advised that this was even an option, leaving us stuck with a substandard and potentially unsafe vehicle for the entire trip.
When returning the van, we again raised our concerns and were told by your staff that we should be entitled to compensation. We’re still awaiting confirmation on this. They also mentioned that mould stains are to be expected in a vehicles in Cairns.
This experience was both disappointing and unacceptable, not just due to the condition of the vehicle, but the lack of support we received during the hire. We sincerely hope JUCY takes this feedback seriously.
We will not be hiring from JUCY again unless there is a clear improvement in vehicle maintenance, hygiene, and customer care.
The vehicles available are in a shocking and unsafe condition. We had to change vehicle halfway through our trip and only receives a measly sum in compensation.
We have since been charged for an AA call out with a dead battery. The battery had to be replaced two days after this callout. The mechanic, upon seeing the battery, highlighted that this was in fact the wrong battery for the vehicle!
Please avoid!
We put our trust in JUCY when we hired a campervan for a winter trip through New Zealand, expecting a roadworthy vehicle that could handle the harsh seasonal conditions. What we got instead was a complete disaster that nearly cost us our lives.
From day one, the van proved to be dangerously unfit for the road. We lost control multiple times on straight, de-iced roads — and it wasn’t just us. A local road worker pulled us aside to tell us flat out: this vehicle should never have been on the road. That’s not just disappointing — that’s criminal negligence.
The mechanical and structural issues were endless:
The roof leaked, soaking our bed and sleeping gear.
The hose for draining grey water was broken, leaving us stuck with stagnant waste.
The shower was completely non-functional.
Worst of all: there was a GAS LEAK. That’s not just an inconvenience — that’s a serious, potentially deadly hazard.
This wasn’t just a bad experience. It ruined our trip. We had no choice but to cut it short and return home early after what can only be described as a near-death experience. JUCY’s negligence, lack of maintenance, and disregard for customer safety is unacceptable.
Do not trust JUCY with your safety or your holiday. They clearly do not inspect or care for their vehicles properly. This company is an absolute disgrace and should be held accountable before someone actually dies.
Pros - Cheapest big company van rental (but you get what you pay for), staff are friendly, with the extra insurance check out and in very easy and quick (in hindsight too quick didn't really tell us how to make the bed etc), they paid for a replacement gasmate bbq when ours broke, you can stand up in the van
Cons - very poor build quality and space lay-out. The van is massive but they utilise the space so so poorly. No clothes storage. No bin. Gas BBQ is in a box you have to take out every time (unlike other vans we have rented where its just a pull out draw.
Bed is a massive massive faff to make everything. It involves removing a 3 part table and then rearranging loads of cushions before putting a sheet on.
Again other vans just utilise the space way way better!
If l could give a zero star l would. We hired a 6 berth motor home, pick up was good. When we started driving out of the city on the open road the van started shaking a lot. My husband thought the van needed a wheel balance so he would have it done when we arrived at our destination 6 hours away. We stayed on 90km an hour all the way so the van did not shake as much. we rang the emergency number and they agreed to pay for a wheel balance. The next day we took it to the wheel shop. Three hours later they called to say, the problem was the front wheel had been put on incorrectly after a blown tire, (yes the spare was totally blown). The shaking was the loose wheel and the nuts holding the tyre on had all broken. We were lucky not to have been in a serious accident. The motorhome had left Juicy with a blown spare tyre and the new one not installed correctly. This totally ruined our holiday as they replaced the van with a two berth. We got some compensation but nothing made up for the ruined 10 day trip.
Just stopped to help a couple who had just rented one of your vans. Had a puncture, the spare looked like it had never been checked, it was rotten and the side walls were cracked. Not only is this dangerous if they had to drive on it, it's also unroadworthy further more risking another blow out just to be stranded.
Dangerous unsafe car, massive wait times. Avoid at all costs.
Car was dangerously unsafe. The passenger side seatbelt randomly unbuckled THREE TIMES when driving without touching it. Also their reply is nonsense no one has been in contact to discuss the issues, they don't care.
It took over 90 mintues to get the car. Your only option is to get a shuttle. I waited 30 minutes on the phone for the shuttle and got hung up on multiple times. None of the operators knew where I was supposed to go. So wandered around following the "green line", which isn't continuous, there's no signs to tell you which way to go and it isn't even painted for most of it. So we ended up walking from one end of the domestic terminal all the way to international because contrary to their email there are zero signs at the airport and the lines they tell you to follow aren't even painted. And no one on the phone would help because they kept putting me on hold.
Once finally on the shuttle the driver went back to the pick up area after leaving three times.
The car was in abismal condition with dents, rust and marks everywhere. They wanted us to complete an inspection report on the car marking all the areas of damage on a diagram... this is after waiting 90 minutes mind you. If I had actually filled out the paper, it would have been marks everywhere, literally no point.
Honestly I thoroughly regret using Jucy and will never again, dangerous unsafe cars and terrible service. I will be making complaints to consumer affairs and the ACCC.
My wife and I had the most terrible experience with JUCY. The 1 star is for the amazing employee that stayed a bit late past closing time when our Greyhound bus was running late to allow us to still pick up our vehicle. Otherwise it would be 0. The rest... You tell me how they did...
We rented a campervan from Brisbane to Sydney. Once the employee left, we realized that the port which the GPS connects to didn't work. We were relying on this as we were traveling without phone plans so already couldn't get to all the little spots we wanted to as didn't have directions.
The real issue though was that about an hour into our trip, it just absolutely poured with rain the entire trip. Upon arriving in Byron Bay, we discovered a leak in our roof and my entire bag and all my clothes were drenched to start our 4 day trip. That, and my entire side of the bed was wet. Brutal. I couldn't call JUCY because they were closed, but also we were on a tight deadline with all our campsites booked and there were no locations between Byron Bay and Sydney to change a van over in. Woke up throughout the night with my entire bottom side of the bed soaked right through the sheets, seat, etc. All it did was rain, and all that happened was our stuff, sleeping area and van were getting wetter and wetter. We spent our trip hiding out in underground parking garages for hours at a time just to have breaks from getting wet. I spent countless hours with our sheets in dryers, clothes being held under handheld dryers in washrooms and not enjoying a single part of our trip. After a couple days, using gum, some duct tape I found and a reusable shopping bag, I was able to stop the leak.. so I thought. All seemed better in the back but when I went to sit in the front seat the next day, I must have sat in 2 inches of water. It simply diverted the water and I spent all my time from then on sitting on garbage bags.
I booked many aspects of my trip through an outside agency, including having them book JUCY for me. They reached out to the company multiple times on my behalf. THEY EVEN SHARED THE VIDEO I TOOK showing the roof clearly leaking all over everything. I also shared pictures of my gum/bag/duct tape job on the outside and inside of the car.
In the end, even after increasing their offer once, they only refunded $120 out of almost $800 in rental costs. The company who helped me book this felt so bad that THEY REFUNDED me an additional $80.
JUCY stated that since 80% of the vehicle was still in functioning order, they should keep 80 % of my money. YOU HAVE TO BE KIDDING ME. Anyone in customer service with half a brain on their head would say within 3 seconds that this is not acceptable, and absolutely all your money will be refunded. The van serves as your accommodation!!!!! Imagine a hotel leaking water from the ceiling on your bed for 4 days straight. They wouldn't say, "Hey your bathroom and TV still worked so we will keep 80 percent out of your money"
They even stated the $120 was a "gesture of goodwill" and they hoped I will give them a chance to exceed their expectations in the future. SERIOUSLY? Bottom line, JUCY failed in the biggest way, even with clear video evidence showing how terrible our experience was.
The engine light was also on the whole trip which created a bit of anxiety. While it's a cool idea to camp in these vans, they are all quite old and have a ton of miles on them. I am sure many people have issues with their vans and I can't even imagine what they would or wouldn't do if you got stranded.
In the end, get a rental car, take a flight, hitchhike, do a ride share, stay in a hostel, sleep on the beach, or pay the extra for a hotel. Shame on JUCY for trying to even justify for a second any keeping of even a cent of my money.
I only wish I could upload the video of the leak. It didn't stop leaking for 4 straight days.
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