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Review summary
JUCY Rentals has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and expensive.
Extremely Disappointing Experience with JUCY – Safety & Hygiene Concerns Ignored
Unfortunately fell far below the standards we expected, especially having had a great experience hiring in the past.
From the outset, the vehicle presented multiple serious issues:
Rear Suspension: Constant squeaking that made us question the safety and roadworthiness of the van.
Black Mould: There were visible mould stains and patches of black mould inside the vehicle. Completely unacceptable in any rental, and downright dangerous for my partner, who has a respiratory condition and is highly sensitive to mould.
Rear Doors: Both rear doors were extremely difficult to open, adding to our frustrations.
We contacted your after-hours support line on Day 1 and requested a vehicle swap. We were not advised that this was even an option, leaving us stuck with a substandard and potentially unsafe vehicle for the entire trip.
When returning the van, we again raised our concerns and were told by your staff that we should be entitled to compensation. We’re still awaiting confirmation on this. They also mentioned that mould stains are to be expected in a vehicles in Cairns.
This experience was both disappointing and unacceptable, not just due to the condition of the vehicle, but the lack of support we received during the hire. We sincerely hope JUCY takes this feedback seriously.
We will not be hiring from JUCY again unless there is a clear improvement in vehicle maintenance, hygiene, and customer care.
The vehicles available are in a shocking and unsafe condition. We had to change vehicle halfway through our trip and only receives a measly sum in compensation.
We have since been charged for an AA call out with a dead battery. The battery had to be replaced two days after this callout. The mechanic, upon seeing the battery, highlighted that this was in fact the wrong battery for the vehicle!
Please avoid!
We put our trust in JUCY when we hired a campervan for a winter trip through New Zealand, expecting a roadworthy vehicle that could handle the harsh seasonal conditions. What we got instead was a complete disaster that nearly cost us our lives.
From day one, the van proved to be dangerously unfit for the road. We lost control multiple times on straight, de-iced roads — and it wasn’t just us. A local road worker pulled us aside to tell us flat out: this vehicle should never have been on the road. That’s not just disappointing — that’s criminal negligence.
The mechanical and structural issues were endless:
The roof leaked, soaking our bed and sleeping gear.
The hose for draining grey water was broken, leaving us stuck with stagnant waste.
The shower was completely non-functional.
Worst of all: there was a GAS LEAK. That’s not just an inconvenience — that’s a serious, potentially deadly hazard.
This wasn’t just a bad experience. It ruined our trip. We had no choice but to cut it short and return home early after what can only be described as a near-death experience. JUCY’s negligence, lack of maintenance, and disregard for customer safety is unacceptable.
Do not trust JUCY with your safety or your holiday. They clearly do not inspect or care for their vehicles properly. This company is an absolute disgrace and should be held accountable before someone actually dies.
Pros - Cheapest big company van rental (but you get what you pay for), staff are friendly, with the extra insurance check out and in very easy and quick (in hindsight too quick didn't really tell us how to make the bed etc), they paid for a replacement gasmate bbq when ours broke, you can stand up in the van
Cons - very poor build quality and space lay-out. The van is massive but they utilise the space so so poorly. No clothes storage. No bin. Gas BBQ is in a box you have to take out every time (unlike other vans we have rented where its just a pull out draw.
Bed is a massive massive faff to make everything. It involves removing a 3 part table and then rearranging loads of cushions before putting a sheet on.
Again other vans just utilise the space way way better!
We were given a car with many kms but we paid for all insurance coverage. But still we had a problem with the car: started popping up the Engine Symbol and we got stopped in the middle of an highway in Australia. We tries many contacts to Jucy, the roadaide help only came 2houra afters and took us to the near city as told by Jucy - that the mechanics would try to fix it. 2hours after we and the mechanics office told Jucy that the vehicle was not ready today or maybe tomorrow, cause this was unsafe to drive because the engine was too 'old', jucy kept calling us with the same not real solution: giving us a stay in an hotel, when we told them we needed to be somewhere tomorrow 7am and we would need a new car! This is a rental car company and they do not give us a 2nd car? Even when it is a mechanical situation, nothing to do with the customer.
We are since 12am waiting for a real feedback,we had to book a night bus and are waiting for the refund of the days we DID NOT get the car as paid for,and the bus.
Purtroppo ho noleggiato un Van senza leggere le recensioni !! Ritiro a Cairns MI FANNO FIRMARE E PAGARE ….. poi aspetto un ora e mezza prima stanno igenizzando poi un faro non funziona e in fine il frigo non funziona quando mi permetto di chiedere quanto tempo ci voleva in signora MALEDUCATA INDISPONENTE mi risponde “ cosa ne so non sono un meccanico” Quando arriva il Van trovo un ROTTAME all’ esterno completamente segnato bottato e con pezzi mancanti all interno sedile guida con buchi sigaretta , braccioli portiere sfondati ,volante scrostato e sporco , pavimento sporco , porta laterale bloccata , lavavetri non funzionante ecc ecc ma la cosa sconcertante MUFFA MUFFA MUFFA !! Il tutto con 450.000 Km (se volete allego fotografie) quando dico alla solita signora che non ritiro questo rottame mi risponde scocciata “ ADESSO LO HAI PAGATO E TE LO TIENI … IN AUSTRALIA FUNZIONA COSÌ!!” COMPLIMENTI !!! Risultato abbiamo dormito 10 notti in hotel avevo SCHIFO !! Ma la cosa più bella è che il servizio clienti mi ha risposto che avevano ragione visti i vari articoli .., e di fare un assicurazione di viaggio!!! ADDIO E A MAI PIÙ !!! STATE ATTENTI LEGGETE LE RECENSIONI!!!
Appalling customer service, unexpectedly well used car with 238,000 kms on the clock. Do not provide your customers with unexpectedly negative surprises.
The vans design was great the staff were helpful although the deposit amounts weren't clear enough and came as a but of a shock.whem we collected the van.
Irresponsible and Incompetent: Avoid Jucy Campervan Rentals at All Costs!
Jucy Campervan Rentals was an absolute nightmare and my biggest travel regret to date. From start to finish, their incompetence and lack of communication were appalling.
Our ordeal began on Thursday when our 11:00 am pickup was delayed first by 20 minutes for fueling and then an additional 1.5 hours due to a mechanical issue. Despite stressing the importance of making it to a 1:40 pm tour in Te Anau, we were assured of a refund for the tour as the van wouldn't be ready in time. Reluctantly, we left without the refund but were promised it would be processed upon our return... big mistake. To top it off, we were rushed out without the snow chains we had specifically added to our rental agreement for safety.
On Sunday, things went from bad to worse. At 10:00 am the vehicle came to a stop whilst driving and became completely inoperable. We were forced to stop in an extremely unsafe location, unable to drive further. After a 40 minute wait to connect with AA, we were told assistance would arrive within 15-60 minutes. Instead, we waited for 2 hours in a dangerous spot, constantly reiterating our precarious position to Jucy HQ and AA.
Throughout this ordeal, Jucy’s communication was abysmal. We repeatedly called their headquarters, only to be told we’d receive a callback within 20 minutes. This callback never came, leaving us in the dark and forcing us to initiate contact multiple times. When AA finally arrived, they managed to get us to Twizel by replacing the battery but confirmed the vehicle was unsafe to drive further. Jucy HQ then advised us to book accommodation and food for the night, assuring us that expenses would be reimbursed.
Monday morning brought no relief. Despite calling Jucy as soon as they opened, we were informed that vehicles were available in Queenstown but the staff were “too busy” to bring one to us. It had now been over 24 hours with no help whatsoever. Instead, we were told to extend our hotel stay and wait for a tow. This so-called solution was nothing short of a joke. We were left waiting for hours with no clear instructions or updates, and when the tow truck finally arrived at 4:00 pm, the driver had no instructions from Jucy on where to even bring us.
To add insult to injury, the refund for the missed tour was denied because the staff member who assured us had quit the next day. We were told they could not honor the staff member's words since he had quit the company... honestly, I can't blame him, but seriously? Despite being explicitly told to keep receipts for reimbursement for the extra food and accommodation, we were later informed these would not be covered. We were left stranded without any support for over 30 hours, losing 2.5 days of our holiday due to Jucy’s gross incompetence and complete lack of responsibility.
Jucy Campervan Rentals is the epitome of an irresponsible and unprofessional company. Their severe lack of communication, failure to provide essential safety equipment we purchased, and refusal to honor promised refunds turned our holiday into a disaster. I would never recommend Jucy to anyone. Save yourself the headache and choose a more reliable company. This was undoubtedly my biggest travel regret.
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