JUCY Rentals
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Dangerous unsafe car, massive wait times. Avoid at all costs.
Car was dangerously unsafe. The passenger side seatbelt randomly unbuckled THREE TIMES when driving without touching it. Also their reply is nonsense no one has been in contact to discuss the issues, they don't care. It took over 90 mintues to get the car. Your only option is to get a shuttle. I waited 30 minutes on the phone for the shuttle and got hung up on multiple times. None of the operators knew where I was supposed to go. So wandered around following the "green line", which isn't continuous, there's no signs to tell you which way to go and it isn't even painted for most of it. So we ended up walking from one end of the domestic terminal all the way to international because contrary to their email there are zero signs at the airport and the lines they tell you to follow aren't even painted. And no one on the phone would help because they kept putting me on hold. Once finally on the shuttle the driver went back to the pick up area after leaving three times. The car was in abismal condition with dents, rust and marks everywhere. They wanted us to complete an inspection report on the car marking all the areas of damage on a diagram... this is after waiting 90 minutes mind you. If I had actually filled out the paper, it would have been marks everywhere, literally no point. Honestly I thoroughly regret using Jucy and will never again, dangerous unsafe cars and terrible service. I will be making complaints to consumer affairs and the ACCC.