Review summary

JUCY Rentals has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and expensive.

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SR

Shay Ryan Douglas

1 out of 5 stars
Extremely Disappointing Experience with…

Extremely Disappointing Experience with JUCY – Safety & Hygiene Concerns Ignored Unfortunately fell far below the standards we expected, especially having had a great experience hiring in the past. From the outset, the vehicle presented multiple serious issues: Rear Suspension: Constant squeaking that made us question the safety and roadworthiness of the van. Black Mould: There were visible mould stains and patches of black mould inside the vehicle. Completely unacceptable in any rental, and downright dangerous for my partner, who has a respiratory condition and is highly sensitive to mould. Rear Doors: Both rear doors were extremely difficult to open, adding to our frustrations. We contacted your after-hours support line on Day 1 and requested a vehicle swap. We were not advised that this was even an option, leaving us stuck with a substandard and potentially unsafe vehicle for the entire trip. When returning the van, we again raised our concerns and were told by your staff that we should be entitled to compensation. We’re still awaiting confirmation on this. They also mentioned that mould stains are to be expected in a vehicles in Cairns. This experience was both disappointing and unacceptable, not just due to the condition of the vehicle, but the lack of support we received during the hire. We sincerely hope JUCY takes this feedback seriously. We will not be hiring from JUCY again unless there is a clear improvement in vehicle maintenance, hygiene, and customer care.

EF

Elliot Farr

1 out of 5 stars
Too stressful to enjoy our holiday

The vehicles available are in a shocking and unsafe condition. We had to change vehicle halfway through our trip and only receives a measly sum in compensation. We have since been charged for an AA call out with a dead battery. The battery had to be replaced two days after this callout. The mechanic, upon seeing the battery, highlighted that this was in fact the wrong battery for the vehicle! Please avoid!

zp

ziva pozar

1 out of 5 stars
A Near-Death Experience – Do NOT Rent from JUCY

We put our trust in JUCY when we hired a campervan for a winter trip through New Zealand, expecting a roadworthy vehicle that could handle the harsh seasonal conditions. What we got instead was a complete disaster that nearly cost us our lives. From day one, the van proved to be dangerously unfit for the road. We lost control multiple times on straight, de-iced roads — and it wasn’t just us. A local road worker pulled us aside to tell us flat out: this vehicle should never have been on the road. That’s not just disappointing — that’s criminal negligence. The mechanical and structural issues were endless: The roof leaked, soaking our bed and sleeping gear. The hose for draining grey water was broken, leaving us stuck with stagnant waste. The shower was completely non-functional. Worst of all: there was a GAS LEAK. That’s not just an inconvenience — that’s a serious, potentially deadly hazard. This wasn’t just a bad experience. It ruined our trip. We had no choice but to cut it short and return home early after what can only be described as a near-death experience. JUCY’s negligence, lack of maintenance, and disregard for customer safety is unacceptable. Do not trust JUCY with your safety or your holiday. They clearly do not inspect or care for their vehicles properly. This company is an absolute disgrace and should be held accountable before someone actually dies.

MC

Matt Curran

2 out of 5 stars
Overall avoid!

Pros - Cheapest big company van rental (but you get what you pay for), staff are friendly, with the extra insurance check out and in very easy and quick (in hindsight too quick didn't really tell us how to make the bed etc), they paid for a replacement gasmate bbq when ours broke, you can stand up in the van Cons - very poor build quality and space lay-out. The van is massive but they utilise the space so so poorly. No clothes storage. No bin. Gas BBQ is in a box you have to take out every time (unlike other vans we have rented where its just a pull out draw. Bed is a massive massive faff to make everything. It involves removing a 3 part table and then rearranging loads of cushions before putting a sheet on. Again other vans just utilise the space way way better!

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All reviews

976 total • Write a review

Showing 1 - 10 of 972 reviews
GE
1 out of 5 stars

Car NOT as advertised

Hired a car from Jucy in Brisbane. Jucy advertised this as a “Toyota Corolla or similar”, with an accompanying picture of a current/late model Corolla. The reality? We were handed the keys to a 2016 Hyundai Accent with nearly 300,000kms on the clock – and it looked like it (bear in mind these models stopped being sold in Australia after 2019). Large chunks of paint missing, signs of having been in accidents (bumper panels not fitting flush), and generally very tired looking. It also came with a mix of cheap ‘n’ very nasty tires (Winrun on the front and Haida – never even heard of this brand – on the rear) that were so bad it was actually very tricky to pull away from a stop in the rain without spinning the front wheels. To boot, the wipers were well past their best and actually made things worse when turned on – the car was borderline roadworthy and certainly outright dangerous in the wet. Oh, and obviously no mod cons such as sat nav or even a reversing camera. And the cost was only marginally lower than bigger, more reputable companies like Avis and Budget. I’ll never try to save money by renting from Jucy again and I’d urge you to do the same after reading about this experience.

Date of experience: July 5, 2025

M
1 out of 5 stars

Disappointing experience

Rented a Jucy Chaser for 3 weeks with 3 people over all. The Chaser is not suited for 3 people despite being marketed as such. The middle seat is not suitable for anyone over 5’3 and it’s physically impossible for anyone over 6ft. There is also not enough room for 3 large bags and 3 small bags as is advertised. We constantly moved one bag between the passenger seat and the main living area depending on what area was being used. The camper was constantly damp with huge issues with condensation. At some points the felt ceiling would be so damp that it would be dripping water down into the rest of the camper. No amount of ventilation or use of the heater (acquired for an added cost) resolved this. Some mornings a large stream of water would pour out of the camper when the door was opened (whether this was an issue with condensation build up or a general water leak that the camper seemed to have is unknown). The bag storage area was constantly wet and anything stored in it being damp. The hose provided also did not have the correct adapters for 3/4 of the campsites we visited which made filling the water a harder task than need to be. Most campsites used the same taps so it is bizarre that Jucy could not provide the correct adapters. When dropping off the camper we were asked if we had had any issues. When we mentioned the damp the staff member just moved on to asking why we hadn’t stripped the bedding. A request which was not mentioned anywhere in the return instructions and makes me think the campers are not thoroughly cleaned before being given to the next customers. Next time we would not use Jucy. Maui campers provides larger campervans for the same price or slightly more.

Date of experience: July 1, 2025

DB
1 out of 5 stars

Filthy dirty and poorly serviced, spoiled our once in a lifetime holiday.

This company spoiled our once in a lifetime holiday with dirty campers, that were poorly serviced and maintained. Our first RV was collected in Auckland, but this had so many faults with it that they finally agreed to swap it for another when we got to Christchurch. However this one was no better, just different problems!! We had a host of complaints including, but not limited to, no hot water for the first three weeks, leaky windows making beds wet, loose fittings, doors and drawers, filthy dirty cupboards and tables, no privacy curtains across double bed, previous renters dirty underwear left in cupboards, dirty coffee cups left in cubby holes by Jucy staff, poor assistance/explanations by Jucy staff, excess cushions taking up valuable space, outside cubby holes that didn't lock leaving our possessions insecure, fridges that failed to keep goods cold and cookers that didn't grill or work on hot plates, even when plugged into 240v supply. We received little support or understanding from Jucy or Star RV and wasted far too much of our valuable holiday time waiting around in dirty depots so that they could see if they could fix at least some of the problems they had given us. There solution for the faulty water heater was to provide me with a screwdriver so that i could fix it myself!!! i complained to them on many occasions and did receive a small amount of compensation but they started quoting small print in order to avoid adequate recompense even though they could not argue with the 18 photos i sent as evidence of the dirty and faulty campers. i would never use this company again and would advise anyone thinking of using them to think again.

Date of experience: June 29, 2025

AH
1 out of 5 stars

If i was able to give this company ZERO…

If i was able to give this company ZERO stars I would! we hired our van from Christchurch for around 2 weeks to which we had no working USB ports and we had exposed electrical sockets and broken window covers leaving us exposed. We also had a significant roof leak which forced us into hotels on the last 4 nights of our trip. This review reflects the same as the others, that you are promised compensation in the office and told to email the operations / feedback email addresses where you are absolutely IGNORED! Avoid this company at all costs they are an absolute disgrace - save your money and go elsewhere to avoid a terrible experience and to avoid driving in vans that are not roadworthy!

Date of experience: May 28, 2025

TW
1 out of 5 stars

Not impressed! Rubbish service

Not impressed! We hired a van from Christchurch New Zealand for two weeks and virtually everything didn't work properly - vehicle tragically underpowered (spot the traffic queue up every hill) no cooker, no saucepans, no USB chargers, no sink draining, broken chairs, a toilet right opposite the fridge (do they really think you can use this?), dirty fridge (not cleaned) etc etc. During our trip the Customer Services people were "very concerned" and said we should claim compensation at the end of our trip. When trying to do so, we were completely blanked by Jucy. They refuse to respond to emails once you have returned the van. We had a brilliant holiday despite Jucy, rather than because of them. Do yourself a favour and book with a more reputable company.

Date of experience: May 26, 2025

LK
1 out of 5 stars

Only one star just for the people at…

Only one star just for the people at the office. Worst car rental company in Australia! We were rented a vehicle that was just bracking down an had serious safety defects. Handbrake, break not working properly, doors sliding open when driving,… Worst car rental company in Australia. We were rented a vehicle with serious safety defects. Upon return, these defects were confirmed and documented. Juicy generally doesn't respond to emails. All contact is blocked. Worst customer service ever. We reported all of this at the office. One day the key just broke of.. They told us to drive back and change the car. We lost two days because of this and it took 4 more cars before we found one that would do. But still not rental worthy!! Juicy respondent quite quick in the beginning but the moment pure rental was over they never responded back again. They promised compensation but we never saw anything. Worst customer service after dropping of the car, all words but No deeds..

Date of experience: May 25, 2025

R
1 out of 5 stars

As other people state in the comments

As other people state in the comments. If it is well all is well. Unfortunately, a lot is not well. No compensation, no regards, no service. Watch out with star RV's too. It is the same company!

Date of experience: May 20, 2025

MH
1 out of 5 stars

Ruined Holiday – Poor Service and Unfair Compensation

I had a horrible experience with this rental company that ruined a day of my holiday altogether. My original vehicle broke down and I was left waiting all day for the company to supply me with a replacement vehicle. During all of this time, customer service provided little to no information as to the status of my replacement vehicle which added to the stress and frustration. The replacement vehicle came late at the night, in very poor on the outside condition - it was extremely dirty, had headlights that barely worked (due to the buildup of dirt and grime), and had less than half of a tank of fuel. The heating barely worked, which made the vehicle unusable, as I had intended to use it for part of my travel plans that I had previously planned. In the end, the company would not even provide reasonable full day compensation despite having lost a full day of travel and use of a service that I had paid for. Their response was devoid of any empathy or accountability, and rather pushed the issue away rather than resolving it appropriately. I cannot recommend the rental company. Poorly maintained vehicles, disorganized customer service, and no real interest in making things right when they have failed you.

Date of experience: May 17, 2025

PS
1 out of 5 stars

AVOID. If something goes wrong you're on your own

AVOID Hired a car from Melbourne to Adelaide for 3 days. Car broke down on the morning of the second day. Only part refunded. No replacement car brought to us. 3hr trip in tow truck back to Melbourne. Took over 10 hours to get back after the initial call in the morning. I did the right thing and reported the issue straight away and for that my trip was ruined.

Date of experience: May 15, 2025

S
1 out of 5 stars

Achtung Betrug.

Achtung Betrug. Haben einen Monat nach der Rückgabe noch eien Tankfüllung von meiner Kreditkarte abgebucht, mit der Begründung, wir hätten den Camper nicht vollgetankt zurückgegeben. Auch nach Zusenden des Rückgabeprotokolls mit Verweiss auf Tank voll, war die Kommunikation schleppend und aufgrund des Wechselkurses haben wir den kürzen gezogen und nicht die komplette Summe zurückerstattet bekommen. Zum Urlaub selber. Ca. 3 Stunden warten am Tag der Abholung Camper war ok, für den Preis aber zu sehr runtergekommen. Extra bezahlter Campingstuhl war kaputt. Vorhänge waren zum Teil auch kaputt. Verbrauch des Jucy Chaser bei ca. 12-15l/100km

Date of experience: May 6, 2025

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