JUCY Rentals
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Filthy dirty and poorly serviced, spoiled our once in a lifetime holiday.
This company spoiled our once in a lifetime holiday with dirty campers, that were poorly serviced and maintained. Our first RV was collected in Auckland, but this had so many faults with it that they finally agreed to swap it for another when we got to Christchurch. However this one was no better, just different problems!! We had a host of complaints including, but not limited to, no hot water for the first three weeks, leaky windows making beds wet, loose fittings, doors and drawers, filthy dirty cupboards and tables, no privacy curtains across double bed, previous renters dirty underwear left in cupboards, dirty coffee cups left in cubby holes by Jucy staff, poor assistance/explanations by Jucy staff, excess cushions taking up valuable space, outside cubby holes that didn't lock leaving our possessions insecure, fridges that failed to keep goods cold and cookers that didn't grill or work on hot plates, even when plugged into 240v supply. We received little support or understanding from Jucy or Star RV and wasted far too much of our valuable holiday time waiting around in dirty depots so that they could see if they could fix at least some of the problems they had given us. There solution for the faulty water heater was to provide me with a screwdriver so that i could fix it myself!!! i complained to them on many occasions and did receive a small amount of compensation but they started quoting small print in order to avoid adequate recompense even though they could not argue with the 18 photos i sent as evidence of the dirty and faulty campers. i would never use this company again and would advise anyone thinking of using them to think again.