JUCY Rentals
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Ruined Holiday – Poor Service and Unfair Compensation
I had a horrible experience with this rental company that ruined a day of my holiday altogether. My original vehicle broke down and I was left waiting all day for the company to supply me with a replacement vehicle. During all of this time, customer service provided little to no information as to the status of my replacement vehicle which added to the stress and frustration. The replacement vehicle came late at the night, in very poor on the outside condition - it was extremely dirty, had headlights that barely worked (due to the buildup of dirt and grime), and had less than half of a tank of fuel. The heating barely worked, which made the vehicle unusable, as I had intended to use it for part of my travel plans that I had previously planned. In the end, the company would not even provide reasonable full day compensation despite having lost a full day of travel and use of a service that I had paid for. Their response was devoid of any empathy or accountability, and rather pushed the issue away rather than resolving it appropriately. I cannot recommend the rental company. Poorly maintained vehicles, disorganized customer service, and no real interest in making things right when they have failed you.