Review summary

J Parkers (Retail) has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.

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Plants turned up in very poor…

Plants turned up in very poor condition,the person I spoke to when i rang customer services was very rude.She said the plants are live things and the weather can effect them,well that says it all,they are sending plants our even if they are crap condition.Just buy your plants elsware and save yourself time and hasle.

Poor service plus management lie

Several members of staff told totally different versions of what had happened to my order. Each one was a lie. A manager called to say the items had been dispatched yesterday and would arrive either yesterday (what - same day as dispatch?) or today yet the cheap courier says it will be at least 2 more days. That means they do not deliver within the stated 21 days from order. Additionally the manager said an email of the items being shipped had been sent, which it hadn’t and was only sent today following a formal complaint. The manager also said I had been sent an email about 1 item that wasn’t available and the refund amount due. Again no such email. However following my formal complaint another ill informed person sent me a list of items ordered and now 30% of my order appears to be unavailable. I accept that things go wrong but this is absolutely appalling. This once good company has gone to s**t. I will never be doing business with them ever again. Disgusting service!

Refunded after waiting with no estimated delivery time

Sadly, I had to request a refund. An order of 7 items that was placed over a month ago still hadn't been delivered (despite on the website stating 2 weeks delivery - and still stating this and not having received my order). When I contacted the company I was told they were awaiting delivery from their sister company but still couldn't give me any idea of when my order will arrive as they deliver first come first serve. After another week, I requested a refund which was put through promptly. I must say their customer service for replying to emails is quite quick, just unfortunate that they couldn't give me an estimated delivery time, otherwise I would have waited.

CP
Poor quality plant

The astrantia I ordered was in a poor condition when it arrived - dried up with virtually no foliage. I whatsapped customer services who replied "some plants have little or no foliage due to them dying back from its previous season". It's June. The astrantias I have in my garden are in full bloom with lots of foliage! I was given the option of returning the plant at my expense. I won't be using this company again.

Company details

Information provided by various external sources

Garden plants and bulbs retailer

Contact info

All reviews

60 total • Write a review

Showing 21 - 30 of 56 reviews
vt
5 out of 5 stars

Ordering was easy

Ordering was easy. Plants were delivered when I was told they would be. The plants were in excellent condition. I was so pleased with the plants I have ordered a second lot.

Date of experience: June 18, 2025

KH
4 out of 5 stars

Everything on order arrived

Everything on order arrived. Plants quite small but looking better after a good soaking.

Date of experience: June 18, 2025

TA
5 out of 5 stars

Great plants in good shape ready for…

Great plants in good shape ready for the garden

Date of experience: June 17, 2025

GK
3 out of 5 stars

Will try elsewhere next time

Plants came as ordered, but unlike previous orders genuinely don't think it was good value for money. For only £10 more I could have bought the save number as 1 litre plants from the local garden centre. So will try elsewhere next time.

Date of experience: June 17, 2025

MP
5 out of 5 stars

I’ve used J Parkers for quite a while…

I’ve used J Parkers for quite a while now and they are always good quality plants. They always keep you informed of delivery times etc. I would recommend this company.

Date of experience: June 17, 2025

S
5 out of 5 stars

I just wish I knew about you sooner the…

I just wish I knew about you sooner the plants and the quality of them are A1 really happy but the courier is far from good .with the care that you pack the plants in the boxes very strong so no damage done to the plants thank God 🙏

Date of experience: June 17, 2025

JT
3 out of 5 stars

the order was quick but ordered…

the order was quick but ordered multiple baskets which arrived all on different dates and no notification when they were being delivered

Date of experience: June 17, 2025

TP
1 out of 5 stars

J Parker’s always use Evri who take 2…

J Parker’s always use Evri who take 2 weeks to deliver live plants? Why does a live plant online retailer use such a poor courier? Surely this is the business, get live plants to doorstep quickly?

Date of experience: June 17, 2025

S

Stu

US

4 out of 5 stars

Very good but not quite great

Best bits: Easy website, decent prices and some great deals! Not every plug plant comes in great condition,almost all do survive though not all.

Date of experience: June 17, 2025

J

Jan

US

5 out of 5 stars

Kept informed

Kept informed. Packed well, which was a good job as it was delivered on its side dispite saying "This way up" on parcel. All plants healthy.

Date of experience: June 17, 2025

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