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J Parkers (Retail) has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
Plants turned up in very poor condition,the person I spoke to when i rang customer services was very rude.She said the plants are live things and the weather can effect them,well that says it all,they are sending plants our even if they are crap condition.Just buy your plants elsware and save yourself time and hasle.
Several members of staff told totally different versions of what had happened to my order. Each one was a lie. A manager called to say the items had been dispatched yesterday and would arrive either yesterday (what - same day as dispatch?) or today yet the cheap courier says it will be at least 2 more days. That means they do not deliver within the stated 21 days from order. Additionally the manager said an email of the items being shipped had been sent, which it hadn’t and was only sent today following a formal complaint. The manager also said I had been sent an email about 1 item that wasn’t available and the refund amount due. Again no such email. However following my formal complaint another ill informed person sent me a list of items ordered and now 30% of my order appears to be unavailable. I accept that things go wrong but this is absolutely appalling. This once good company has gone to s**t. I will never be doing business with them ever again. Disgusting service!
Sadly, I had to request a refund. An order of 7 items that was placed over a month ago still hadn't been delivered (despite on the website stating 2 weeks delivery - and still stating this and not having received my order). When I contacted the company I was told they were awaiting delivery from their sister company but still couldn't give me any idea of when my order will arrive as they deliver first come first serve. After another week, I requested a refund which was put through promptly. I must say their customer service for replying to emails is quite quick, just unfortunate that they couldn't give me an estimated delivery time, otherwise I would have waited.
The astrantia I ordered was in a poor condition when it arrived - dried up with virtually no foliage. I whatsapped customer services who replied "some plants have little or no foliage due to them dying back from its previous season". It's June. The astrantias I have in my garden are in full bloom with lots of foliage! I was given the option of returning the plant at my expense. I won't be using this company again.
Garden plants and bulbs retailer
Website
www.jparkers.co.uk60 total • Write a review
Great plants in good shape ready for the garden
Date of experience: June 17, 2025
Plants came as ordered, but unlike previous orders genuinely don't think it was good value for money. For only £10 more I could have bought the save number as 1 litre plants from the local garden centre. So will try elsewhere next time.
Date of experience: June 17, 2025
I’ve used J Parkers for quite a while now and they are always good quality plants. They always keep you informed of delivery times etc. I would recommend this company.
Date of experience: June 17, 2025
US
I just wish I knew about you sooner the plants and the quality of them are A1 really happy but the courier is far from good .with the care that you pack the plants in the boxes very strong so no damage done to the plants thank God 🙏
Date of experience: June 17, 2025
the order was quick but ordered multiple baskets which arrived all on different dates and no notification when they were being delivered
Date of experience: June 17, 2025
J Parker’s always use Evri who take 2 weeks to deliver live plants? Why does a live plant online retailer use such a poor courier? Surely this is the business, get live plants to doorstep quickly?
Date of experience: June 17, 2025
