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J Parkers (Retail) has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
Plants turned up in very poor condition,the person I spoke to when i rang customer services was very rude.She said the plants are live things and the weather can effect them,well that says it all,they are sending plants our even if they are crap condition.Just buy your plants elsware and save yourself time and hasle.
Several members of staff told totally different versions of what had happened to my order. Each one was a lie. A manager called to say the items had been dispatched yesterday and would arrive either yesterday (what - same day as dispatch?) or today yet the cheap courier says it will be at least 2 more days. That means they do not deliver within the stated 21 days from order. Additionally the manager said an email of the items being shipped had been sent, which it hadn’t and was only sent today following a formal complaint. The manager also said I had been sent an email about 1 item that wasn’t available and the refund amount due. Again no such email. However following my formal complaint another ill informed person sent me a list of items ordered and now 30% of my order appears to be unavailable. I accept that things go wrong but this is absolutely appalling. This once good company has gone to s**t. I will never be doing business with them ever again. Disgusting service!
Sadly, I had to request a refund. An order of 7 items that was placed over a month ago still hadn't been delivered (despite on the website stating 2 weeks delivery - and still stating this and not having received my order). When I contacted the company I was told they were awaiting delivery from their sister company but still couldn't give me any idea of when my order will arrive as they deliver first come first serve. After another week, I requested a refund which was put through promptly. I must say their customer service for replying to emails is quite quick, just unfortunate that they couldn't give me an estimated delivery time, otherwise I would have waited.
The astrantia I ordered was in a poor condition when it arrived - dried up with virtually no foliage. I whatsapped customer services who replied "some plants have little or no foliage due to them dying back from its previous season". It's June. The astrantias I have in my garden are in full bloom with lots of foliage! I was given the option of returning the plant at my expense. I won't be using this company again.
Garden plants and bulbs retailer
Website
www.jparkers.co.uk60 total • Write a review
Well packaged plants arrived safely
Date of experience: June 17, 2025
Plants arrived on time and in good condition
Date of experience: June 17, 2025
The plants were in very poor condition
Date of experience: June 17, 2025
Bought 2x sets giant dahlia plants (10). 3 different colours. Now growing. One plant came with no tuber attached. 9 plants have now flowered all yellow and one a pale pink. Have grown dahlias for years but these are the most awful examples of giant dahlias. The flower heads do not even match the sales photo in their advert. I can only think that this company has purposely unloaded second rate plants and has had no intention of colour selection. A totally bad experience. I will never again use this company. Beware of them!
Date of experience: June 17, 2025
Arrived safely well packed. Lovely little plant, just gave it water and sprang to life, thriving well.
Date of experience: June 17, 2025
Placed an order for begonia plugs plants. They said they delivered within 28 days . I phoned on the 27th day to be told there was a delay on the order.order and they didn't know when they would arrive There was no communication from them to tell me of the delay and I had emailed them a number of times with no real help I have cancelled the order because I don't want summer plug plants that will probably arrive half way through summer.
Date of experience: June 17, 2025
Good condition plants, well packed
Date of experience: June 17, 2025
