Poor service plus management lie
Several members of staff told totally different versions of what had happened to my order. Each one was a lie. A manager called to say the items had been dispatched yesterday and would arrive either yesterday (what - same day as dispatch?) or today yet the cheap courier says it will be at least 2 more days. That means they do not deliver within the stated 21 days from order. Additionally the manager said an email of the items being shipped had been sent, which it hadn’t and was only sent today following a formal complaint. The manager also said I had been sent an email about 1 item that wasn’t available and the refund amount due. Again no such email. However following my formal complaint another ill informed person sent me a list of items ordered and now 30% of my order appears to be unavailable. I accept that things go wrong but this is absolutely appalling. This once good company has gone to s**t. I will never be doing business with them ever again. Disgusting service!