Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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I purchased my Ford Puma from John Grose Lowestoft as i wanted to buy from a main dealership.David Lister helped with my purchase,i found him very helpful explaining every part of the purshase very clearly and he kept me informed by email.When i collected the car he made sure i was happy with everything before i left the forecourt and i was to get in touch with him if i had any problems.I would always recommend John Grose Lowestoft.
Date of experience: April 5, 2025
The Ipswich branch manage to create a relaxing atmosphere whilst still maintaining a professional service, without the hard sell. Acknowledgment must go to Patrick who ensured everything ran smoothly, along with the John Grose team.
Date of experience: April 5, 2025
Long standing local company with an exceptional reputation for quality cars and excellent customer service. We were met by salesperson Matthew Naylor with a smile and much enthusiasm. His product knowledge, customer care and professionalism are 10/10. Nothing has been too much trouble for him and the aftercare has been superb. Well done Matthew! Thoroughly recommend this company and will definitely use them in the future.
Date of experience: April 4, 2025
US
Ben and his team made the whole experience very easy. Each part of the process was explained to me in an open and honest manner and nothing was too much of a problem when it came to queries. I previously rejected another band of car from a different dealership and as John Grose Lowestoft is only a matter of minutes away and wanting to go Ford, it was not just about convenience but about returning to Ford for a Puma and we are far from disappointed. Ben was upfront about any issues with the vehicle (only cosmetic and nothing more) which are all taken care of. Sincerely, thank you for everything. We are very happy with the Puma and the service we received.
Date of experience: April 3, 2025
I Can’t thank James Honeywood enough for all his help with the ease from the initial call and inquiry as it was nearing the end of contract to the east of organising the handover he is a total professional and put you at totally at ease and nothing is to much trouble and explains everything on the car and the car was prepared absolutely perfectly and this is my second car from James and John Grose I will be back in the future and would recommend James and John Grose to my family & Friend and anyone who’s looking for a fabulous range of vehicles and superb customer service & support
Date of experience: March 30, 2025
I had an exceptional experience at John Grose Woodbridge, thanks to Stuart, who provided outstanding service from beginning to end. He was incredibly professional, assertive, and always available to answer all my questions and ensure everything went smoothly. His politeness, expertise, and dedication made the entire process enjoyable! I was warmly welcomed into a friendly environment, with the entire John Grose Woodbridge team ensured a well-organised handover. Stuart and his colleagues went above and beyond to provide a personalised and efficient experience, making me feel truly valued as a customer. I highly recommend them to anyone seeking a first-class car-buying experience!
Date of experience: March 29, 2025
US
First Class Service I have recently had the pleasure of acquiring a Ford Mustang Mach E, big purchase was met with great customer service. James Honeywood from the Ipswich branch who dealt with my purchase ,very professional and helpful and over the period from original order to picking up the car kept me informed with regular updates of the progress of the cars production and availability. I would highly recommend these guys!!
Date of experience: March 28, 2025
Had my Kuga a week now and I think it’s awesome it gets a lot of attention I have always had good service from John Gross and this was the best the whole purchase experience was exciting and most enjoyable I will always recommend John Gross and James
Date of experience: March 26, 2025
What's made our experience With Jhon grose& Peugeot. was the salesman Benjamin Seaton Was very experienced and no a lot About the car he was selling, he was a fantastic salesman. I have Nineteen cars over forty years Benjamin Was the best car salesman hi have ever Met.
Date of experience: March 25, 2025
