Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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www.johngrose.co.uk1,000 total • Write a review
Great service, staff always welcoming.
Date of experience: March 25, 2025
From the first contact I had with Matt I found him very helpful, he sent me a personalised video showing the car I was interested in and discussed different finance options. A sale was agreed and I took delivery of the car on Friday 21/03/25. Peter who delivered the car was very friendly and helpful. The whole experience was straight forward and stress free!
Date of experience: March 23, 2025
I found the service from John Grose Group excellent from initial contact to hand over of the car. Terry Harvey the new car sales executive who dealt with our purchase was very helpful and over 5 months from original order to picking up the car kept us informed very regular of the progress of the cars production and availability. I was not surprised because this was my second purchase and travel 160 miles from the midlands because of the 5 star service
Date of experience: March 19, 2025
Very good care from James Sutton
Date of experience: March 13, 2025
Excellent service everything went smoothly and I’m enjoying my new car
Date of experience: March 12, 2025
We had very good advice about the choice of car, including the issues about electric cars. Easy pick up. Only problem is a rear door not working properly.
Date of experience: March 12, 2025
Julian (Des) at Ipswich was really helpful and explained everything very clearly about the 5008 and the options that were available. The only reason we did not purchase from John Grose Group is because an alternative car was available elsewhere with the specifications we required sooner than Des was able to secure
Date of experience: March 12, 2025
