Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Canβt recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. Itβs rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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The purchase of our Kia was easy and professionally handled by the John Grose team at Lowestoft.
Date of experience: April 16, 2025
The salesperson wasn't pushy during the pre-order stage and they were clearly well informed of the available specifications. They kept me updated without the need for prompting while waiting for my car to be delivered. The handover was all that I could have asked for. I wouldn't hesitate to contact them again for any future purchase.
Date of experience: April 9, 2025
When I walked into the showroom in Lowestoft and met Alex Reid the salesman I immediately felt comfortable and relaxed. Alex arranged a test drive and answered all my questions in a very professional and informative way. To date the John Grose experience has been very good and long may it continue.
Date of experience: April 9, 2025
Relaxed atmosphere, friendly and very helpful
Date of experience: April 9, 2025
I was very impressed with the Salesman, Alex Read. He was kind, clear and easily understood. He explained all aspects of EV's and helped us choose what might be suitable for me being disabled. The whole experience was a delight & I am very happy with my Ford Explorer.
Date of experience: April 9, 2025
Very good experience from first test drive to collection of my new puma on the 1/3/25 Al the salesman at John Grose was very professional at all times and made the purchase a pleasure.
Date of experience: April 9, 2025
Excellent service from Gary, kept us fully informed of everything and what we needed to do. 2nd time dealing with him now and we are very happy with our new car
Date of experience: April 7, 2025
