Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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Jamie was very helpful and very supportive
Date of experience: April 28, 2021
Excellent and friendly service. Handover of my new car went so smoothly and really pleased with my choice of car. Would highly recommend John Grose, Ipswich.
Date of experience: April 22, 2021
Personal, excellent service ,very explanatory of everything step by step, excellent staff performance , very happy with John gross, my third car purchased at Lowestoft showroom this is the third time I have dealt with Ben Harper, he has always been so helpful,supportive,as I have disabilities once again excellent service thankyou
Date of experience: April 21, 2021
Exceptional service from James Sutton coupled with a competitive deal
Date of experience: April 14, 2021
