Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Canβt recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. Itβs rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
No description available yet.
Website
www.johngrose.co.uk1,000 total β’ Write a review
US
An excellent experience of buying my new car and made perfect with exceptional and faultless service by Ben Harper. When he promised anything. It happened !!!!!!!. From start to finish Ben was superb. Please do not hesitate to contact him. He is someone to trust, not pushy and interested in your requirements. Thank you Ben for all your help. Very much appreciated.
Date of experience: June 12, 2024
Patrick the salesman was very patient with me . He helped me a lot .
Date of experience: June 12, 2024
I think it was Matthew the young man who sold us the car
Date of experience: June 12, 2024
Matt Naylor was our salesman and it would be true to say he was very attentive, polite and made the whole process of buying a new car an absolute pleasure, nothing was too much trouble for Matt and we feel he is a credit to the team at John Grose, Lowestoft, would highly recommend him, so thanks again Matt, John & Lisa, Grays, Essex.
Date of experience: June 10, 2024
Contacted Ryan at Woodbridge after buying a different make of car and regretting it after a couple of months. Ryan was excellent to deal with, not pressured into anything. Communication great from start of purchase to end. Really friendly and easy to talk to. Brought a new Focus which is my 2nd one from Ryan at Woodbridge, would not go anywhere else.
Date of experience: June 10, 2024
I went into the woodbridge branch to get a part for my transit van but was unsure what part i needed so a man came out and i showed him where the part was on my van and he looked it up on the computer and showed me the one its was so i ordered it and paid for it. I picked it up 2 days later and took it home and after checking realised it was the wrong part so took it back for a refund. The blonde lady on reception informed me that they dont give refunds and when i explained that the mechanic told me which part i needed she then went onto say you agreed to it so you wont be getting a refund. She is a very rude person and should not be in front of the customer, I will not be going back to the woodbridge branch while she is working there.
Date of experience: June 6, 2024
NEVER USE JOHN GROSE THEY DON'T CARE ABOUT THE CUSTOMER
Date of experience: May 31, 2024
US
OMG What an amazing team at Peugeot, especially Gary Page. He treated us with kindness, compassion and respect. Gary talked us through every step of the way. We felt like we were talking to a friend rather than a car salesman. I cannot praise Gary enough. Oh and tge car is fabulous too. Thankyou
Date of experience: May 31, 2024
Brilliant experience.James was brilliant explaining everything about our new car, he knew what he was talking about .James couldn't do enough for us.we would recommend James 100%
Date of experience: May 31, 2024
