Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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The sales assistant Alex was absolutely brilliant sorted everything out for me
Date of experience: May 29, 2024
Had a really good experience when I bought my Ford Focus from Dom. At the initial enquiry right through to me picking up the car. Dom was always available for my queries, and helped with the extra camera I needed. Thanks Dom.....
Date of experience: May 28, 2024
US
Charlie Johnson was excellent from start to finish. No pressure tactics, clear information and whilst being very knowledgable, if he wasn't sure about anything he was quick to find out and respond with the answer. Process for test driving and selecting vehicle was easy. There were a few teething issues with the vehicle, however these were sorted quickly and in a professional way by the service team.
Date of experience: May 25, 2024
I bought a used Peugeot in January and dealt with Luca, who was very helpful, polite and was able to answer every question I asked. The car is also excellent. Would recommend John Grose. I had a bad experience recently with a different dealer whilst looking for a car with a friend and as people are quick to complain these days, I felt it important to do the opposite and say how good my experience was.
Date of experience: May 24, 2024
Just picked up my new Kuga Fhev. Really please with the vehicle beyond my expectations . Terry, from John Grose was a pleasure to deal with and made the buying experience perfect in every way. I would not hesitate in buying another vehicle from them in the future. Colin Chapman
Date of experience: May 24, 2024
Good Cars, Good Service, Good People -that's why folks keep coming back. We've been customers of John Grose for over 40 years. Dave at Lowestoft was excellent in helping us purchase our latest Ford - outstanding customer care. The quality and service from JG has been and is consistently good. Yes, we have gone to other dealers and this has been to our expense and disappointment. Grose are the "McDonalds" of car sales - it doesn't matter what branch you go to you know what you're going to get and that it will be up to a good standard. Well Done!
Date of experience: May 23, 2024
What made my experience great was the motability specialist, Adam Hills. This gentleman is very knowledgable, professional, friendly, and made the whole process a pleasure from the begining to the end.
Date of experience: May 23, 2024
Ford are brilliant. Couldn’t ask for better. Everyone is so helpful.
Date of experience: May 19, 2024
