Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Canβt recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. Itβs rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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My purchase for my new car went really well, the salesman was friendly, polite & always listened to me & solved any questions I asked about the sale or new controls or features new to me on the car
Date of experience: June 20, 2024
The Face to Face relationship
Date of experience: June 20, 2024
I bought a used Kia Ceed from John Grose Lowestoft and dealt with their sales rep, Gary Day. It was an absolute pleasure from start to finish. Their customer service is excellent, not just from Gary but from the other members of the team. Even though I was buying a used car, I got the same level of service a new car buyer would receive which is rare these days I feel. From the moment I walked in the door to when I left, I felt looked after. They are kind and attentive and do not hard sell, which to me was important. Customer Service is important to me and I was very pleased with the level of service I received whilst at John Grose, Lowestoft. You can buy with confidence.
Date of experience: June 17, 2024
I was welcomed and offered a drink when I arrived. The salesman was very attentive and was able to answer all my questions. He was extremely enthusiastic about the vehicle and was calm and helpful during the test drive. He followed up my visit with a courtesy call asking if I had more questions
Date of experience: June 16, 2024
Cannot speak highly enough of the team at John Grose Ipswich, particularly George who treated us with kindness and courtesy from the moment we entered the showroom. I had several queries and some glitches with technology but he had endless patience and never made me feel a nuisance - thank you so much.
Date of experience: June 15, 2024
US
I spoke to many car sales people and although the car was sold I ask to send details over for I want to say Davidβs customer service and his friendless was outstanding!! Following up, seeing if there was alternatives available. I cannot recommend David enough.
Date of experience: June 13, 2024
Josh gave an excellent hand over of my my Ford Kuga on the motability scheme. He went through how everything worked even if itβs a lot to take in.
Date of experience: June 13, 2024
I have purchased many new vans from John Grose from 2003 and the reason I keep loyal to John Grose is the amazing service I get from the sales team over the years, especially Andrew Pitkin, not only is nothing is too much trouble but my partner and I feel he really cares about our business, he will always be our port of call now and in the future.
Date of experience: June 13, 2024
