Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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Really attentive, perfect customer service. Reacted quickly to my needs to ensure everything with the transaction went smoothly with the document preparation and on the pick up day. Really appreciate the time taken to make the car buying experince a great one.
Date of experience: July 9, 2024
We've just purchased another car from John Grose. We had such a good buying experience with Luca last year that we decided to contact him again this year when we needed a second car. Would definitely buy from John Grose again.
Date of experience: July 9, 2024
ordered a kia stonic ( well 2 and a sportage) with Matthew. Matthew was chatty helpful and for sure a great help with my 3 teenagers who have been in and out showing fsmily the csr of there choice ( which must have driven Matthew mad cause it did me). Matthew has kept us informed with everything from order to delivery and when the other 2 cars are coming. he did hand over of 1 car this week perfect in every way even with my crap tech knowledge. am looking forward to collecting the next 2 car within the next month. with all of Matthews help we have defo made the correct choice. he is a complete credit to you and if anyone needs a recommendation I would highly recommend John Grose and Matthew for sure ..... the only downside is Matthews commitment to Southend United but we can't have it all ....ha ha
Date of experience: July 5, 2024
We had a great experience Matthew was brilliant he knew everything about the car polite well mannered thank u to Matthew
Date of experience: July 4, 2024
My wife ordered a new Kia Stonic from Matthew at the Lowestoft branch. Matthew was extremely helpful, very chatty and treated us like friends. He kept us informed of the progress. After the wait for the car to be built and shipped, we got the call to come and collect it (yay) Again Matthew done the hand over, he took his time to help us learn and understand my wife's new car, allowed questions to be asked, and answered them with a great deal of knowledge. We will most definitely be using John Grose Lowestoft again when we change the car in three years time. Matthew made our experience a very pleasant one at John Grose Lowestoft, and he is a real credit to the company, WELL DONE Matt, and many thanks Sonia & Clive.
Date of experience: July 3, 2024
Was told delivery 2 weeks from order but got it in June. Apart from that James naylor looked after us with good service
Date of experience: July 3, 2024
After sales care and ongoing contact with the John Grose Team has been exceptional. Thank you.
Date of experience: June 24, 2024
US
Excellent service from Matt for our new Puma. Travelled 100 miles to pick up the car as John Grose are so much better than our local Ford main dealers and worth the extra journey. All went smoothly from order to collection. 6 stars for Matt, a credit to the company.
Date of experience: June 23, 2024
Just picked up my 4th car from John Grose all the way from Birmingham. Its worth the 3 hour drive as the service was brilliant once again from James Honeywood. I'm also very happy with the Focus estate st line x.
Date of experience: June 23, 2024
