Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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This is my 6th year of using Ford for my Motability car. I have always found that I can rely on them for help, should I ever need it. Alex Reid has been my contact since the beginning and has always been on hand for any information that I might need. His knowledge and experience is vast, and he feels more like a friend than just a Ford employee. In fact all of the people involved with Ford at Lowestoft have been most welcoming, friendly and eager to help.
Date of experience: July 19, 2024
From my first meeting with Alex Read I found he was a knowledgeable and pleasent salesman who kept us informed throughout the purchase and provided timely response to questions questions raised. In his absence other members of the sales team were helpful. The handover was efficiently handled and basic explanation of the vehicles equipment and capabilities clearly given.
Date of experience: July 19, 2024
Was looked after by Joe today who provided the upmost in customer service at John Grose peugeot Ipswich. A shining example off care all round.
Date of experience: July 17, 2024
US
Adam kept me informed as to when the car would be ready for collection .He also made sure that my mobility scooter would get in it as it goes in to the back of the car via a ramp. All the adaptions were on the car. I am disabled. It can be driven by hand controls.
Date of experience: July 17, 2024
Very good customer service, updated me all the way from start to finish. highly recommend.
Date of experience: July 16, 2024
From the moment you entre you are made to feel at ease and comfortable, Matthew was the best salesman across the board of showrooms kia vaxhaul included. He took the time and effort to make me feel like nothing was to much trouble
Date of experience: July 15, 2024
US
This is my 3rd motability car from John Grose. Alex listened to what i wanted from my next car. He kept me informed about the delivery of my new car & helped to make the process easy on collection. John Grose collect & deliver the car for services & mots. I would definately recommend them.
Date of experience: July 11, 2024
I bought my next new car from John Grose in Woodbridge this month. I would like to say how pleased I am with the purchase of the car and the excellent contact with Ryan. His professionalism is visible at every step. The amount of information Ryan gave me about the car prior to purchasing was enormous and very helpful. Thanks to this, I felt confident and made a conscious decision to buy a new car. Ryan, with his person, activities and approach to me, is definitely a trustworthy person. Thanks to his honesty and professionalism, I was sure what I was buying and had the opportunity to conduct an honest seller-buyer dialogue. And I would also like to thank the entire team very much. You were all very helpful, polite and knowledgeable. I wish I could always do business the way I do with you. Maria W
Date of experience: July 11, 2024
I have been with John Grose in Woodbridge for a long time changing my cars every 2-3 years. I always find the team very friendly and and ever so helpful. I have exchanged my Focus for new Puma this month and Ryan made my buying experience very pleasent one as always, everything went so smooth. Ryan made everything as easy as possible, very flexible with dates, great communication throughout, extremely helpful, very chatty and treated me like friend. Ryan done the handover and he took his time to help me to learn and understand my new car, he also allowed me to ask any questions and answerred them with a great knowledge. I always find Ryan very approachable, helpful and supportive and what I am always greatful for is that the customer care with Ryan does not finish when you buy the car, it continues throughout the contract. I can always call for anything and he finds time for me, nothing is ever too much. I will most definitely recommend the garage in Woodbridge to my friends and colleagues as I find the service exellent. Anna W
Date of experience: July 10, 2024
