Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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Another great new Puma from the John Grose team. Many thanks to all of the very kind people at the dealership and in particular the sales executive Terry Harvey who arranged such a smooth buying process for us. As we live a distance away Terry kindly sent us a video tour of our new car which was brilliant and saved us quite a journey to see it in person, thank you Terry.
Date of experience: September 5, 2024
From start to finish helpful considerate
Date of experience: September 5, 2024
We have recently brought the new Ford Kuga from Matt at John Grose at Lowestoft. We cannot recommend or rate Matt or John Grose high enough. He made the process so easy, enjoyable and stress free. Communication throughout has been fantastic and the team at John Grose have also been amazing when Matt hasn't been about to answer any questions we had. This is the second car purchased from John Grose and they always provide an outstanding service with especially fantastic hot chocolate! Will definitely be using them again in the future! Thank you again Matt!
Date of experience: September 4, 2024
The salesman, Gary, was professional, helpful and polite. He made the worry of purchasing a car easy. He addressed all my concerns and went out of his way to accommodate my needs. I shall certainly use this dealership in the future.
Date of experience: September 3, 2024
US
I had an amazing experience purchasing my new car with John Grose in Lowestoft. I was looked after by Alex Farrington, who couldn’t have been more helpful and knowledgeable. No question or query was too small, and I felt supported throughout the whole process. From the initial phone call to the day of delivery, Alex and his team were brilliant. Thank you!
Date of experience: August 26, 2024
Fantastic service from test drive and follow through on to receiving my new Mach e from Matthew. That he was a Southend supporter was a bonus. Thank you I’m loving my new car.
Date of experience: August 26, 2024
Friendly staff - good knowledge of the vehicle. Made purchasing a car easy .
Date of experience: August 22, 2024
Very good and efficency service
Date of experience: August 22, 2024
