Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Canβt recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. Itβs rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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I would like to thank Gary for his excellent sales knowledge while purchasing my new Kia Picanto in the lowestoft showroom, I would also like to thank Jenna on Services for guiding me in the right direction when I arrived and introducing me to Gary. 100% Satisfied and will definitely recommend.
Date of experience: November 25, 2024
I just got a Peugeot 3008 from John Grose Ipswich and Dessaur Julian did a wonderful job. He made sure I understood every bit of the deal, even when the car had electric fault, they provided me with a courtesy car. Louis is another nice guy that really helped me out, he provided me with real time update until my car was back. I must confess Iβve never seen a company so responsible, so compassionate. My wife was so dazed by their professionalism and she told me all our future cars must come from John Grose
Date of experience: November 23, 2024
Had a great experience buying a Kia sportage plug in hybrid at John Grose in Lowestoft I arranged a test drive with Ben he was great he charged the car up as I requested and he took me for a drive and on collection it was a very smooth hand over
Date of experience: November 21, 2024
I have a motability vehicle from the John Grose Peugeot_Ipswich garage, that I have had since 2022 & this is my 3rd vehicle from them & until recently would praise & recommend them to everyone, because of the way the majority of its staff go above & beyond for its customers, I would still say buying or leasing a vehicle from the sales team is a good idea as the sales team & the 4 girls & Louis on service desk are wonderful people. Since getting my car, in July 2022, it has been in the garage a number of times, the latest being between the 14th & 19th November 2024. It is this last visit that is why I have become so very unsatisfied with the garage or to be fair the technicians in the workshop & a member of the service team (not those mentioned above) that has left me both very unsatisfied & disillusioned with this garage, as well as not being able to trust them ever again with my car. Despite everything that I told them about the issues with my car, they chose to insinuate & imply that these issues were down to me, by saying things like "that my windscreen misting up was due to my not using my aircon properly & that windows mist up in winter" even though this happened during the summer too. I was also told over the phone on the 18/11/2024, that a lot of the issues like the demisters, & more serious faults I've had with my car are "Characteristic faults/flaws or that maybe certain things were more suitable for larger vehicles than smaller vehicles & the other one that I've been told previously is "it's a common problem with that thing, that we're aware of, but it's not dangerous" even though the thing the fault was with could potentially be dangerous. It seemed like my car & myself are an inconvenience to John Grose Peugeot_Ipswich & some of its staff, despite my having had 2 previous vehicles from them & always shouting praises about them to anyone & everyone, from here on TrustPilot to Motability Operations to the general public.
Date of experience: November 20, 2024
Helpful and Professional. George went out of his way to try to find the right car for us, keeping us informed, very knowledgeable and a pleasure to deal with. Thankyou
Date of experience: November 19, 2024
US
From our very first enquiries about trading in our Fiesta for a Puma, Jack Keeling, the sales executive was always very polite and helpful and understood our needs. Jack was always very patient helping us to understand the technology of this vehicle.
Date of experience: November 17, 2024
US
Alex in sales was polite, friendly and professional. He understood what our position was and helped us to get the car we wanted, could afford and that suited our needs. He offered different ways to purchase to help. John Grose were easy to deal with in all aspects.
Date of experience: November 13, 2024
It was simple and easy Jack Keeling was superb from start to finish
Date of experience: November 9, 2024
Easy and smooth handover of my car today, the entire process was so simple and I just want to give a big shout out to Stuart Lambert for making the whole thing stress-free and simple. Top notch.
Date of experience: November 8, 2024
