Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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www.johngrose.co.uk1,000 total • Write a review
George is a very polite, professional and knowledgeable salesperson. He made the whole experience very smooth and nothing was too much trouble. We are very pleased with the outcome and enjoy the new experience Thank you
Date of experience: December 11, 2024
Had to reject the car after being misled on its condition. I thought that I had found the perfect car,a low mileage Honda HR-V diesel AU68YRZ . I enquired about the condition of paint and bodywork and was emailed back by Ben. "Without doubt, this is probably the cleanest car on our forecourt. I had a look around the car before typing this email out to you and didn’t spot any dings, scuffs, or scratches." I was also sent a Video presentation walk round that again confirmed this. As I was travelling half way across the country (which Ben knew) I did not want to waste my time and money on a car that was not in good condition. Upon collecting the car the conditions were not ideal to inspect it,the car was not very clean, the sun was very low and bright and blinded you and my glasses broke. When I managed to look at the car in daylight the next day, I noticed bird lime damage to the bonnet,roof,near side rear door,near side rear wing and tailgate spoiler. As unsuccessful attempts had been made to remove the marks the panels would require repainting. I also found numerous scratches and dings on several panels. As the car had been completely miss described I rejected the car and returned it for a refund.To be fair they accepted the rejection without any argument. Because they were not honest with me about the car's condition I have wasted 2 days(27 hrs) travelling over 800 miles by road and rail catching 10 different trains. I am also over £200 out of pocket on costs involved,and contacted the dealership a week ago to give them the opportunity to make amends ,I had an acknowledgement reply but no further response. In my experience I would not believe a word that they say about the condition of a car.
Date of experience: December 11, 2024
It was amazing and we got a car .our advisor Alex was excellent and tall us all we needed to know thank you Alex
Date of experience: December 11, 2024
Very friendly, helpful and knowledgeable staff. All our, many, questions answered. Always made to feel we had there full attention
Date of experience: December 11, 2024
US
James Honeywood recently helped with the purchase of a new car. I wouldn't hesitate to recommend James and John Grose and won't go anywhere else on the next purchase. Every member of the team was helpful and had a great attitude which gave a brilliant experience overall from lookkng around the showroom to driving away the car. James was a pleasure to deal with, he was honest, diligent and knowledgeable throughout, he couldn't have done more to help.
Date of experience: December 8, 2024
I recently took delivery of my Peugeot 208 Hybrid automatic. Luca was extremely helpful and provided an excellent buying experience. As an older driver I was concerned about the high level of technology involved and Luca was very patient with me. He answered all my questions knowledgeably and gave me an excellent test drive on local roads.
Date of experience: December 7, 2024
I recently purchased a used car from John Grose Ipswich. Luca provided excellent customer service. I live overseas and needed a car for my daughter who was also overseas but moving to the UK. I enquired about the car and Luca provided a very detailed video of the car, made the whole sales process seamless and my daughter flew into the UK and collected the car. The car was exactly as described and the service provided to my daughter excellent and professional. I would 100 percent recommend this dealership.
Date of experience: December 3, 2024
Helpful and knowledgeable sales personnel Always ready to go the extra mile to help.
Date of experience: November 28, 2024
Everything went smoothly and quickly
Date of experience: November 25, 2024
