Ford Rental at John Grose
View company profile →
Unsatisfied
I have a motability vehicle from the John Grose Peugeot_Ipswich garage, that I have had since 2022 & this is my 3rd vehicle from them & until recently would praise & recommend them to everyone, because of the way the majority of its staff go above & beyond for its customers, I would still say buying or leasing a vehicle from the sales team is a good idea as the sales team & the 4 girls & Louis on service desk are wonderful people. Since getting my car, in July 2022, it has been in the garage a number of times, the latest being between the 14th & 19th November 2024. It is this last visit that is why I have become so very unsatisfied with the garage or to be fair the technicians in the workshop & a member of the service team (not those mentioned above) that has left me both very unsatisfied & disillusioned with this garage, as well as not being able to trust them ever again with my car. Despite everything that I told them about the issues with my car, they chose to insinuate & imply that these issues were down to me, by saying things like "that my windscreen misting up was due to my not using my aircon properly & that windows mist up in winter" even though this happened during the summer too. I was also told over the phone on the 18/11/2024, that a lot of the issues like the demisters, & more serious faults I've had with my car are "Characteristic faults/flaws or that maybe certain things were more suitable for larger vehicles than smaller vehicles & the other one that I've been told previously is "it's a common problem with that thing, that we're aware of, but it's not dangerous" even though the thing the fault was with could potentially be dangerous. It seemed like my car & myself are an inconvenience to John Grose Peugeot_Ipswich & some of its staff, despite my having had 2 previous vehicles from them & always shouting praises about them to anyone & everyone, from here on TrustPilot to Motability Operations to the general public.