Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Canβt recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. Itβs rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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From the word go, this was a friendly, no pressure purchase. Patrick was extremely patient, very helpful and always answered emails quickly (even when not in the office). I would thoroughly recommend.
Date of experience: November 2, 2024
Very helpful & knowledgeable.
Date of experience: October 30, 2024
Dealt with gary who is very helpful and knowledgeable and knew what I wanted and delivered on everything
Date of experience: October 29, 2024
As always excellent the staff are brilliant the guy that helped us all through the process Luca was so helpful when we collected the car he had set up all the commands as we had requested as we are not very techy
Date of experience: October 26, 2024
We were told on purchasing the vehicle ( C5 aircross e) that the electronic features of the vehicle were not all functional and that Citroen would complete this over the air due to parts being unavailable on a global level. Despite complaining on numerous occasions I was told they would come on if I drove the car enough. This never happened and to my misfortune I found out on both a physical level and through inside info that this included safety features. The remaining parts of my car bare witness. On complaining to the dealer that the safety features didn't work I was told I would get no help from Citroen but to bring the car in to make sure everything had now been switched on and was working properly before taking permanent accuisition again. I don't for one minute expect after what I have found out about Citroen for this to be printed or for me to be offered help by Citroen as I am only one Muppet who paid Β£39000 up front for a defective car but believe me I will be heard if I don't.
Date of experience: October 24, 2024
Excellent Sales Service. I went to John Grose Peugeout to test drive the new 408. Salesman Benjamin Seaton was excellent all the way through. We were treated with respect and politeness. When we ordered the New 408 we were told it would take time. We were kept informed and in September recieved the car. I can only compliment John Grose and Benjamin Seaton with the highest esteem. Well done and would recommend John Grose Ipswich to anyone.
Date of experience: October 23, 2024
