Ford Rental at John Grose
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Had to reject the car after being…
Had to reject the car after being misled on its condition. I thought that I had found the perfect car,a low mileage Honda HR-V diesel AU68YRZ . I enquired about the condition of paint and bodywork and was emailed back by Ben. "Without doubt, this is probably the cleanest car on our forecourt. I had a look around the car before typing this email out to you and didn’t spot any dings, scuffs, or scratches." I was also sent a Video presentation walk round that again confirmed this. As I was travelling half way across the country (which Ben knew) I did not want to waste my time and money on a car that was not in good condition. Upon collecting the car the conditions were not ideal to inspect it,the car was not very clean, the sun was very low and bright and blinded you and my glasses broke. When I managed to look at the car in daylight the next day, I noticed bird lime damage to the bonnet,roof,near side rear door,near side rear wing and tailgate spoiler. As unsuccessful attempts had been made to remove the marks the panels would require repainting. I also found numerous scratches and dings on several panels. As the car had been completely miss described I rejected the car and returned it for a refund.To be fair they accepted the rejection without any argument. Because they were not honest with me about the car's condition I have wasted 2 days(27 hrs) travelling over 800 miles by road and rail catching 10 different trains. I am also over £200 out of pocket on costs involved,and contacted the dealership a week ago to give them the opportunity to make amends ,I had an acknowledgement reply but no further response. In my experience I would not believe a word that they say about the condition of a car.