Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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www.johngrose.co.uk1,000 total • Write a review
Very friendly and professional service as always at John Grose Woodbridge. My wife and I are always looked after by Stuart, Shaun and the team who make sure we a) get the perfect car for our needs and b) provide a professional and enjoyable experience from choosing a car to handover. Nothing is too much trouble and they provide a comprehensive and thorough explanation of choice of models, cars’ specifications and finance options. Thank you.
Date of experience: January 4, 2025
Totally professional service. Staff are knowledgeable and helpful.
Date of experience: January 3, 2025
US
Stuart Morgan at your Woodbridge branch was superb; he answered all of our questions, was personal and honest and always responsive. Stuart also ensured there were vehicles to test, he's a cut above your average car salesman. He is a credit to your organisation.
Date of experience: December 18, 2024
We have bought our last 2 cars from John Gross and always found their staff to be friendly and knowledgeable. With advice on the type of car to suit us on the right terms and at the right price. with an efficient attitude to get the car to us in a timely manner.
Date of experience: December 18, 2024
They have forgotten about customer service are more on profit at the end of day when they lose customers they won’t have a business so it’s a good way to go forward
Date of experience: December 18, 2024
I had the pleasure of dealing with Patrick, he is beyond doubt the best car Salesman I have met. He was super helpful, his knowledge of the car was second to none and answered all my questions. He regularly sent me updates on the build and general progress, he even had my private plates put on my car for me. I would not hesitate in recommending Ipswich Citroen to anybody. Well done Citroen Ipswich, especially Patrick Chapman
Date of experience: December 17, 2024
Dealt with James Honeywood at the Ipswich branch and he was super star from start to finish. Found me the best deal he could and such a quick turn around time after my previous car was sadly stolen off my drive. Completed the whole process in 2 weeks and couldn't have been more helpful!
Date of experience: December 15, 2024
