Very good good quality
Very good good quality And good thanks
3.4
Average
1,000 reviews
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Review summary
JD Sports has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
good shop
always has loads off stuff in stock really good quality on clothes i recommend jd to everyone
I’ve been sent totally wrong item I…
I’ve been sent totally wrong item I can’t return the mistake is laughable can’t get through to anyone store can’t help either as instead of a £105 pair of trainers ive got a item valued about £10 and store can’t help as ordered online
Ordered trainers and paid for next day…
Ordered trainers and paid for next day delivery, they still haven't been shipped after nearly 2 weeks, with the Evri tracking link just showing that they are still expecting the item from JD Sports. Filled out their customer service contact form twice over the past few weeks and heard nothing back, had to call up just now and wait on hold for 45mins to speak with someone to get the order cancelled.
Company details
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Website
www.jdsports.co.uk
All reviews
1,000 total • Write a review
Showing 11 - 20 of 996 reviews
JB
Waardeloze service!
Wat een waardeloos bedrijf met een al even bedroevende klantenservice. Op 18 juni bestelde ik een paar schoenen van €90. Vijf dagen later, op 23 juni, ontving ik een totaal ander paar ter waarde van slechts €30. Uiteraard heb ik direct contact opgenomen met de klantenservice. Tot mijn verbazing moest ik de foutieve zending op eigen kosten terugsturen – terwijl zíj de fout hadden gemaakt. Absurd, maar goed, ik heb het toch gedaan (à €10). Daarna bleef het drie weken volledig stil. Geen update, geen terugbetaling, geen correcte levering. Op mijn herhaalde mails kreeg ik enkel standaardantwoorden terug die overduidelijk automatisch gegenereerd zijn – totaal naast de kwestie en nergens behulpzaam. Inmiddels ben ik ruim een maand verder, zonder schoenen én zonder geld, en wacht ik nog steeds op enige vorm van oplossing. Volgens het laatste mailtje zou ik worden gebeld, maar ook dat kan wéér tot tien dagen duren. Ongelofelijk hoe slecht je hier behandeld wordt. Voor mij is dit echt de laatste keer dat ik bij JD bestel. Wat een schande. De reactie van hen hieronder zegt al genoeg; automatisch gegenereerd en totaal niet helpend
Date of experience: July 19, 2025
LH
I will never order from JD Sports…
I will never order from JD Sports again. Ordered a pair of Nike Shox TL Ladies for my daughter’s birthday. First order was lost with courier and the second attempt looked like it had been kicked around by a football team - box was battered, paper wripped, wrong trainer size on box, trainer scuffed and glue around the trainer looks like it’s a china import. Called 11 stores to get them changed and none in stock, couldn’t even get through to customer services to make a complaint as there were too many in the queue NEVER AGAIN! Cheers for making what should have been a simply online buying process a nightmare!!
Date of experience: July 18, 2025
MW
Order not being shipped
Placed an order 5 days ago - they happily took the money but ever since the order is stuck at "accepted" - no one answering their hotline, you just sit in their queue endlessly. No one responding to Emails either. Absolutely shocking service, deeply regret ordering from them, never again! "Undisputed King of Trainers" ? Absolutely not!
Date of experience: July 18, 2025
GA
La Manager bionda del punto vendita di…
La Manager bionda del punto vendita di Merlata Bloom arrogante e scortese! Per niente competente, non ha saputo darmi le giuste informazioni e pure scocciata! Molto sbrigativa. Il commesso invece era molto più preparato e cortese. Cambiate responsabile!
Date of experience: July 18, 2025
KS
Kathi S.
US
Enttäuscht…
Enttäuscht…. Der Kundenservice ist grauenhaft. Ich möchte Schuhe reklamieren, Nähte sind aufgeplatzt, dadurch stimmt die Statik der Schuhe nicht mehr, sind locker. Vier, 5… habe ich geschrieben wie gewünscht und es auf der Internetseite geschrieben steht über das Reklamationsportal (jdsports.co.uk customer-service/contact/ keine Reaktion 😤 wie kann man heut zutage so mit seinen Kunden umgehen??? nie nie wieder 👎🏻lieber Amazon da bekommt man wenigstens antworten und Lösungsvorschläge. Die Reaktion auf meine Bewertung ist lächerlich….. ICH HABE ÜBER jdsports.co.uk customer-service/contact SEIT 14.07. schon 4-5 Mails geschrieben!!!!!!!!! 🤯
Date of experience: July 18, 2025
HB
JD are probably the worst online…
JD are probably the worst online retailer. DO NOT USE unless you have plenty of time on your hands to chase for updates and refunds. Their customer services on the phone and in stores is non existent. Other companies like Nike, Adidas or Foot Asylum care for their customers. They also need to recruit staff that are interested in helping customers instead of standing around chatting.
Date of experience: July 17, 2025
I
Iain
US
Click and you DON'T Collect
Bought item on-line using SAME DAY Click and Collect for Clydebank store. Site says order before 2pm to collect SAME DAY. Ordered about 12.30pm knowing store closed at 7pm. The order said I'd receive a notification when item was ready to be collected. Never received any notification. This is fraud. Selling goods with a promise they don't keep. Will now avoid buying anything from JD Sports. Very poor! Update following reply from JD Sports re Reasons for the Review. Is it not clear? You said same day collection and it didn't happen. What is there to explain?!!!
Date of experience: July 17, 2025
R
Rebecca
US
Absolutely shocking customer service
Absolutely shocking customer service, i have been trying to get a refund now for 22 days when the email i received said it would take UPTO 5 days!! I have been emailing and ringing with no joy what so ever. Takes the money straight away and then dont give it back when the trainers i ordered never got delivered but sent back to Nike by the courier, and i only found that out because i had to chase!
Date of experience: July 17, 2025
LM
You have to pay for returns
I bought some shoes for my daughter which were too small but rather than simply returning them for a different size you have to PAY to return. Obviously wasn’t going to do that so I returned them to the shop. Asked for some help and was told to look on the shelf. Terrible customer service, went out of the shop in tears
Date of experience: July 17, 2025
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