Independent Water Networks has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Had a company come out asked me to call IWNL. I called them, spoke to Heath. Who resolved our issue, put us back onto water-sure and gave a proper professional service. Can't ask to be dealt with by a better chap. Well done Heath, IWNL give this man a raise.
Very easy to use
Easy to register.
Clear instructions to set up new account
No description available yet.
Website
www.iwnl.co.uk100 total β’ Write a review
Just started with this company in a new build property, called today to set up account and direct debit etc, Russell was polite, friendly and very helpful. 5 star service, thanks Russell π
Date of experience: February 1, 2024
I am not happy with the fact that they put meters readings by themselves by using incorrect data which increasing my bills. On 29th they put 55, I looked today on 31st it's still 55 when I used water between these days. I believe they looked on the meter of my neighbour. I know it's not a big difference, but I want to pay for what I was used. last year they were increased my bills on 5 cubic meters more than it was in reality and it was changed because photograph was provided. When I asked them to provide me with the photograph evidence they couldn't, they said by the law they not allowed do not check meter readings, but it looks like they allowed by the law to use their position to interfere with your accounts and bills. Unfortunately next negative review.
Date of experience: January 31, 2024
I encountered an issue with a payment increase where the bill almost doubled. Upon calling, I spoke with Hannah who was very polite and explained clearly how everything was calculated. I should just need to give a meter reading for the next couple of months to provide more accurate usage data for the bill to be re-calculated.
Date of experience: January 17, 2024
Good afternoon IWNL, I have this week received details that this company is my service provider, Iβve reviewed the Companies House information mainly because Iβve never heard of them, please confirm that IWNL, did actually install the network for Princes Meadow Kirkham Preston. My post code is PR4 2FL Kindest regards Neil
Date of experience: November 23, 2023
Can I just say how amazing Paige is with helping me retrieve my active account in IWNL?? Such a life saver!!! I canβt thank you enough for the patience and the constant reassurance she has provided me!!!
Date of experience: October 25, 2023
US
I am currently out of the UK and want to login to know the bill and pay, but I find that maybe because of the network problem, I cannot login. I cannot contact IWNL by phone because international call is expensive. I cannot find any email address in the website to contact IWNL. Very inconvenient. I only want to know the bill and pay.
Date of experience: August 13, 2023
Mains burst last night. I keep being taken off priority list and every time I speak with someone I have to check it still shows as I am registered disabled. I was told late this afternoon that there was fresh water delivered to top of the estate. Asked if I could get help or it be delivered as when on priority it should be. I was then told I have to collect it. How am I supposed to carry all that back to my house. I was then asked if I could get a family member to drive up to help... its disgusting. I'm getting small amounts of water come through pipes and have been told that as I'm getting some that's apparently all fine.... what makes it worse is that fresh water which Is a basic was inaccessible for me due to my disability.
Date of experience: August 2, 2023
US
I was getting pretty flustered about my new move to property supplied by IWNL and did a live chat with Ollie. I must say that he and all staff have beeen very helpful and nothing was a bother to solve my querry. Ollie is certainly a credit to the company.
Date of experience: June 19, 2023
All the customer service staff have always been helpful but I wasnβt really getting anywhere with my problem. I spoke to a lady called Florina who was exceptional. I just could not log in no matter what was tried. She tracked down what the problem was and now all is up and running. I do not like estimated bills because as a customer you are always overcharged but now I can read my meter and send in an actual reading on the website. Thank you Florina for being so patient and helpful. You are a star.
Date of experience: May 18, 2023
