Brilliant customer service
All the customer service staff have always been helpful but I wasn’t really getting anywhere with my problem. I spoke to a lady called Florina who was exceptional. I just could not log in no matter what was tried. She tracked down what the problem was and now all is up and running. I do not like estimated bills because as a customer you are always overcharged but now I can read my meter and send in an actual reading on the website. Thank you Florina for being so patient and helpful. You are a star.