Irwin Mitchell is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Katie and Flora were exceptionally good. They both took the time to explain everything I didn’t understand. They was both helpful and accommodating. They was always able to help me with anything I needed. They were flexible with my schedule and communicated with me well.
My claim started over 3 and a half years ago. Deborah and her associates have been incredible since day 1, always very patient with myself and the communication was impeccable, if I ever needed clarification on any matter they were outstanding in explaining in a way I understood. They fought for me and that I will forever be grateful for.
Kate has been absolutely amazing from day one! She’s so supportive explaining everything and guiding us through the whole process, showing genuine compassion & care, whilst maintaining her professionalism. Kate’s shown so much dedication to our case, to achieve great results. We really can’t thank her enough & couldn’t have wished for better!!
Working with Irwin Mitchell on bringing a discretionary trust to a close was a very positive and reassuring one. We had no previous experience of dealing with a trust, but we were guided through the process with comprehensive information and explanations, that we could all understand and act upon. Our contact at Irwin Mitchell was very efficient, easy to communicate with, and had a very good knowledge of this legal area. Thank you for making this process so painless!
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I cannot recommend Welfare Benefits Advisor Mr Steve Clark of Irwin Mitchell Solicitor's enough. He was kind supportive and guided myself through a very stressful time and case with DWP. He was professional in is work. Mr Clark was attentive and fully committed at achieving the best possible outcome for myself , for which I am truly grateful. Excellent from start to finish .
Date of experience: June 24, 2025
Fran and Ryan worked collaboratively to ensure that I got exactly what I needed and deserved being completely honest and transparent at every point. They listened to my wants and needs and ensured that I was put first always.
Date of experience: June 24, 2025
US
I utilised Irwin Mitchell for my divorce process, changing to them from a previous solicitor who I didn't feel helped or supported by. Harriet and the rest of the team have been fantastic and after feeling like I was getting no where before, they have helped us reach an agreement which I was feeling at times would be an impossibility! Very responsive to messages, mindful of costs and budget. Also a great balance between being professional and being kind and empathetic to the emotional side of Divorce.
Date of experience: June 23, 2025
US
Very happy with the service provided by Irwin Mitchell. They were very professional with handling my late sister's legal case. They provided regular updates and made me feel involved in the decision making process. Overall very content with this organisation and would definitely use them again
Date of experience: June 22, 2025
Exceptional Support and Professionalism from Christie at Irwin Mitchell I cannot thank Christie at Irwin Mitchell enough for the outstanding support and dedication she showed throughout my PTSD claim. She was compassionate, understanding, and incredibly knowledgeable. Navigating a legal process while dealing with mental health challenges is never easy, but Christie made it feel manageable every step of the way. She kept me informed, explained everything clearly, and always took the time to listen—never rushing or making me feel like just another case. Her professionalism was second to none, and it was clear she genuinely cared about getting the best outcome for me. Thanks to Christie’s hard work and expertise, my claim was successful, and I feel like I can now start to move forward. I’m truly grateful for her help and would highly recommend her and Irwin Mitchell to anyone needing legal support, especially in sensitive cases like PTSD. Thank you again, Christie
Date of experience: June 20, 2025
Nick Woods, Associate Paralegal for Irwin Mitchell was appointed with my case. From my initial conversation with Nick to the completion of my case, I was treated with the utmost respect and genuine care for my wellbeing. Nick has a very approachable manner, patient and understanding, always available for queries and support. I have no hesitation in recommending Urwin Mitchell, in particular Nick Woods. .
Date of experience: June 20, 2025
I have alot to say about irwinmitchell .They have help me massively to recover compensation for the damages I acquired at my time at the service. I will highly recommend anyone who need thier services not to hesitate to contact them. They are very polite on approach, will communicate every single detail of your case with you and will listen and advise accordingly .Reference 05344480-00000001
Date of experience: June 20, 2025
