Irwin Mitchell is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Katie and Flora were exceptionally good. They both took the time to explain everything I didn’t understand. They was both helpful and accommodating. They was always able to help me with anything I needed. They were flexible with my schedule and communicated with me well.
My claim started over 3 and a half years ago. Deborah and her associates have been incredible since day 1, always very patient with myself and the communication was impeccable, if I ever needed clarification on any matter they were outstanding in explaining in a way I understood. They fought for me and that I will forever be grateful for.
Kate has been absolutely amazing from day one! She’s so supportive explaining everything and guiding us through the whole process, showing genuine compassion & care, whilst maintaining her professionalism. Kate’s shown so much dedication to our case, to achieve great results. We really can’t thank her enough & couldn’t have wished for better!!
Working with Irwin Mitchell on bringing a discretionary trust to a close was a very positive and reassuring one. We had no previous experience of dealing with a trust, but we were guided through the process with comprehensive information and explanations, that we could all understand and act upon. Our contact at Irwin Mitchell was very efficient, easy to communicate with, and had a very good knowledge of this legal area. Thank you for making this process so painless!
No description available yet.
Website
www.irwinmitchell.com1,000 total • Write a review
I have dealt with this company for some 18months now on a personal health issue. My experiences to date have been nothing but professional helpful and more importantly to me honest . Nothing has been to much for them called me when promised, hit deadlines punctually or beforehand. I've previously asked for expert advice in other fields and been helped and supported all the way through, which makes me think very highly of the two ladies who have guided me on my journey. Thank you.
Date of experience: June 2, 2025
US
I have dealt with a few solicitors over the years, but Tiffany Heppell of Irwin Mitchell is probably the best I’ve come across. Nothing was too much trouble for her, my queries and emails were responded to very quickly (usually same day), her suggestions and proposals were explained simply and succinctly to me (as a lay man). Tiffany helped me through a very stressful time with my former employer, achieved a good result on my behalf, and I would have absolutely no hesitation in recommending her to others. Thank you again, Tiffany.
Date of experience: June 2, 2025
US
We used the services of Irwin Mitchell through our insurers for a property dispute. Alhena Naheem took on our case which was resolved positively with complete satisfaction. Alhena was thorough and methodical in her approach being extremely professional at all times. No hesitation in recommending the company or Alhena
Date of experience: June 2, 2025
Called for legal advice. Was told somebody would contact me within a couple of days. Nobody called. I called again the following week and nobody answered the phone! Left a voice message, still no response. Awful customer service. Unprofessional. Will never use this firm.
Date of experience: May 31, 2025
Far superior to many other legal firms I’ve encountered
Date of experience: May 31, 2025
I have used previous legal representation for immigration advice in the UK, but Mandeep Khroud is the first lawyer who has paid close attention to my circumstances and been able to provide me with clear advice regarding the possible options that are available for me to come to the UK. I would highly recommend using Irwin Mitchell’s immigration team!
Date of experience: May 30, 2025
US
Irwin Mitchell provided an excellent service. Lucy and Rebecca were very engaging, they kept me updated on progress all the way through and made the whole process run smoothly. Their communication was fantastic by phone and email with a quick response to any questions I had. I wouldn’t hesitate in recommending Irwin Mitchell.
Date of experience: May 30, 2025
I'd like to give a big thank you to Irwin Mitchell for taking on my case and providing me with an exceptional solicitor. Richard Biggs a big thankyou goes to you for everything you have done for me your commitment, honesty hard work and keeping me updated from beginning to end the past 15 months have been challenging but having you there fighting my corner I couldn't of asked for a better person I would definitely recommend you without a doubt so thank you again.
Date of experience: May 30, 2025
US
A huge thanks to Nikita, Sara and Kashif, they handled everything for us and kept us up to date every step of the way. Kashif was incredible and knew every single tiny detail of our case inside and out which I wasn't expecting. Would recommend Irwin Mitchell.
Date of experience: May 29, 2025
US
I approached Irwin Mitchell in relation to a medical negligence claim. From the first contact, communication was excellent, and I felt listened to. My particular solicitor was Hannah Williamson, who always went the extra mile to explain the legal process in a way I could understand, sharing her advice and all her team showed great empathy for my situation. I would highly recommend this company and feel they have fought over the last 2+ years for the best outcome for me.
Date of experience: May 29, 2025
