Irwin Mitchell is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Katie and Flora were exceptionally good. They both took the time to explain everything I didn’t understand. They was both helpful and accommodating. They was always able to help me with anything I needed. They were flexible with my schedule and communicated with me well.
My claim started over 3 and a half years ago. Deborah and her associates have been incredible since day 1, always very patient with myself and the communication was impeccable, if I ever needed clarification on any matter they were outstanding in explaining in a way I understood. They fought for me and that I will forever be grateful for.
Kate has been absolutely amazing from day one! She’s so supportive explaining everything and guiding us through the whole process, showing genuine compassion & care, whilst maintaining her professionalism. Kate’s shown so much dedication to our case, to achieve great results. We really can’t thank her enough & couldn’t have wished for better!!
Working with Irwin Mitchell on bringing a discretionary trust to a close was a very positive and reassuring one. We had no previous experience of dealing with a trust, but we were guided through the process with comprehensive information and explanations, that we could all understand and act upon. Our contact at Irwin Mitchell was very efficient, easy to communicate with, and had a very good knowledge of this legal area. Thank you for making this process so painless!
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Irwin Mitchell have been very good for me. They have kept me informed at every step Lucy Bloom was in charge of any funds that I had and she was very professional at every stage. I have a lot to thank them for. Emma Rush and Olivia Sinclair guided my every move. Can't thank them all enough
Date of experience: June 9, 2025
The personal assistance given all the way through the process, made it a simple process and a full understanding of what for some people can be a very depressing moment. Very professional and first class service, nothing was too much trouble, thank you Fiona for a very professional service, a real asset to any company.
Date of experience: June 7, 2025
US
Katy Cowans has again been very helpful when supporting a client to challenge her DoLS authorisation. Katy and Imogen Green are responsive to emails and lines of communication are kept open. I again found that working alongside Katy was a positive experience and I appreciated her advice and support.
Date of experience: June 6, 2025
We’re very grateful to Abigail Hands for her support during a really challenging time for our family. Navigating a school exclusion involving our son, who has special educational needs, was overwhelming, but Abigail guided us through every step with professionalism, empathy, and clear advice. We appreciate very much your support and flexibility assisting us with the matter, and we are very pleased with the work you have done to represent us. You took the time to listen and understand our concerns, and your calm, reassuring approach helped us feel more confident and prepared throughout the process. You were always reachable and responsive, which gave us real peace of mind during such a stressful time. Should we need help again in the future, we’ll certainly be in touch. Thank you again for everything.
Date of experience: June 6, 2025
US
We were assigned Lauren Haines as our solicitor from Irwin Mitchell. We could not recommend a better solicitor. It was an extremely challenging period for us, however Lauren made it a seamless process. She kept us informed and supported from start to finish and was very thorough in her feedback. She was professional, friendly and transparent. She took our concerns seriously and helped us achieve the best possible outcome. Thanks Lauren.
Date of experience: June 5, 2025
Just an amazing company to deal with professional caring and always keep you updated. I would recommend this company whole heartedly to anyone. I've been dealing with them for the last 16 months and have won my case for me. A special thanks to Paul Ramsay an amazing solicitor kind caring and compassionate.
Date of experience: June 5, 2025
I had clinical negligence case which it took many years ended this month. I really appreciate especially Auriana Griffiths and team including Simeon Maskrey KC for the hard works, efforts and unlimited advice throughout our case.
Date of experience: June 5, 2025
