Intrepid Travel receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Our tour was amazing. Houssin our guide was inspiring, passionate about his country and friendly, sensitive to the different personalities in the group. He was approachable and helped with all inquiries, no matter how small. Houssin also facilitated our dinners and different requirements. He developed a real rapport with our group. Local guides were articulate and informative.
We had a great tour with 'Seen' our Tour Leader who made everyone feel so welcome. 'Seen' continued this throughout our Trip giving us so much information on all destinations and looking after our welfare. Additionally all the Support Team worked hard to keep us safe, well feed and hydrated always with a smile. So many wonderful memories, good laughs with other Team bike members and new friendships forged. Thank you Intrepid, Dave
Having never been to Turkey previously and as a first time user of Intrepid, we had an amazing tour. We did the Turkey Encompassed tour which was led by Mali who was so knowledgable, a great tour leader and gave us a fantastic insight into the country. Being in a small group was great and so many highlights, would recommend this tour and Intrepid.
Fantastic trip, I have lifelong wonderful memories. Beautiful places, brilliant captain, a great band of fellow travellers all add up to a great week.
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I loved the tour (Sabah Adventure): so much value was provided, and unforgettable experiences just kept coming. The company clearly has an eye on sustainability, community support and environmental responsibility, using local service providers and non-chain accommodation throughout. Our guide, Aswad, was superlative, and also a local. Great job, Intrepid.
Intrepid have been really good at taking responsibility for things that have gone wrong that are not their fault, simply because they were the organisation that made the booking. We had a terrible experience with Iberia Airlines (please don't book with them - they have a rating of 1.3 on Trustpilot - I should have looked here first). Iberia refused to take responsibility for getting us on to another flight, or even compensate us, when they overbooked the flight and bumped us from it. Intrepid however, on a Sunday, went above and beyond to find us flights with another airline and to notify our tour in Havana that we would be joining late (we couldn't do any of this as Iberia had left us stranded at Madrid airport). And Intrepid have now also refunded us the cost of those extra flights and the taxi fare we had to pay to cross Cuba to catch up with our cycle tour. I tried to get this compensation from Iberia because it was not Intrepid's fault, but they have simply refused to accept any responsibility and Intrepid have stepped up and supported us. I would definitely use Intrepid again because I would have confidence that if anything goes wrong, even if it's not their fault, they would be there to support me and sort it out. Thank you Intrepid.
If you have been subjected to negative social engineering by Intrepid Travel Crew, lack of Fair Process by Intrepid remote staff, or intimidation from their legal team, please know you are not alone. Remember: -The basic rights covered by consumer guarantees can’t be taken away by anything a business says or does. Competition and Consumer Act 2010 (CCA) -The Privacy Act 1988 (Cth) of Au Chapter 12: APP 12 Access to Personal Information, gives you the right to request a copy of their ‘Investigations’. Under Australian Law Intrepid do not have the right to complete an investigation in secrecy and then tell you 'the matter is closed’. You have the right to see the investigation and you have consumer rights to fairness under Australian Law. I was forced off a tour as I inadvertently upset the chef over breakfast one morning. I was advised of the staff grievance 2 weeks after the incident. The staff grievance session was held late at night, in a remote location with absolutely no contact with the outside world and no 3rd party witness. I apologised profusely, but the chef would not accept my apology. He made it clear I should not be on the tour. My early departure & the terms of departure were discussed & agreed with the guide. I requested a copy of the Intrepid internal investigation over the incident. Their 'investigation' confirmed that their staff lied. Their internal process amounted to little more than a few emails trying to find a reason to throw me off the tour. They couldn't find a reason for removing me - so they told me I left voluntarily. Perhaps even more worryingly, dont assume that Intrepid staff uphold concepts of 'consent' on tour. I asked to be removed from an overbearing older man who did not respect my physical space (unwanted physical contact) and the (all male) crew simply laughed at my discomfort (behind my back - as reported by another traveler).
Such an amazing trip (Golden Triangle) and a fantastic company (real environmental and social focus)! We had a brilliant time. Really well organised and a fabulous guide (friendly, knowledgeable, entertaining). Great size of group and mix of fellow travellers and a great itinerary. Especially loved the guided walks. Such an amazing experience and really good value. Would love to go back to India again and would definitely book with Intrepid.
From the start an amazing trip. Booking was easy, website is easy to navigate, lots of information pre-trip so felt well prepared. I went to Iceland and had a great time, tour guide was informative, friendly and very professional. The hotels/guest houses were clean and comfortable. I would definitely choose Intrepid again.
I am writing to express my profound disappointment and dissatisfaction with the Intrepid Travel trip I undertook to Morocco earlier this year, specifically "Best of Morroco". What was advertised as an "authentic" Moroccan experience turned out to be a series of appalling accommodations and a generally substandard tour. My primary complaint centers around the absolutely unacceptable accommodation. The descriptions provided in the trip itinerary were grossly misleading. We were consistently placed in what I can only describe as 0-star establishments. The rooms were not only basic, but also unclean. I encountered: - Dirty and stained towels and sheets: This was a recurring issue across multiple locations, demonstrating a complete lack of hygiene. - No heating in freezing temperatures: During the colder nights, particularly in the Atlas Mountains, we were left without any form of heating, making the nights incredibly uncomfortable and, frankly, unbearable. - General state of disrepair: Many of the accommodations were in a state of disrepair, with broken fixtures, inadequate sanitation, and a general lack of maintenance. Furthermore, and most gravely, I became severely unwell on the tour due to a meal organized and included within the Intrepid itinerary. Specifically, the food in the Sahara Dessert led to acute food poisoning. This resulted in severe vomiting, diarrhea, dehydration and necessitated hospitalisation. This was a traumatic experience, and significantly impacted my ability to enjoy the remainder of the tour. The fact that an Intrepid-arranged meal caused such serious health consequences is completely unacceptable. In addition to the accommodation, I was deeply unimpressed with our tour guide. Their knowledge of the region was superficial at best, and their communication skills were poor. They were often disorganised, lacked enthusiasm, and provided little to no insightful information about the culture and history of the places we visited. They seemed to view their role as simply moving us from point A to point B, rather than enriching our understanding of Morocco. This trip was a significant financial investment, and I feel utterly cheated by the experience. The reality of the tour fell far short of the promises made in your marketing materials. I request a thorough investigation into these issues and a response outlining what steps Intrepid Travel intends to take to rectify this situation. I expect a prompt and satisfactory resolution, as this experience has significantly tarnished my perception of Intrepid.
I went on the Intrepid 15 day "Best of Morocco" tour in 2025 and had such an amazing time that I wasn't ready to leave by the time the trip finished! It exceeded my expectations in so many ways: value for money, itinerary, a lot of included activities balanced with lots of rest stops on longer travel days, very caring & attentive local guides, and lots of optional activities. As a company, Intrepid was very easy to communicate with before the trip started (I had sent a few questions about optional activities). The website is also easy to navigate and simple for updating travel & health information. If you are considering doing a tour with Intrepid - make sure you read the Essential Trip Information they have on each tour page. It describes everything in detail so you'll know what to expect. While I LOVED my tour, I can see some people signing up for this without reading the description and then being surprised at some of the 2 star hotels (in this case it was the "Original" tour style). Overall, I am impressed at how this tour managed to simultaneously get us closer to Moroccan culture AND feel like an adventure AND feel like a vacation from day-to-day life back home. I would travel with Intrepid again.
Egypt with Intrepid is a seamless series of archeological, cultural and social events from one end of the country to the other. We travelled in style by minibus, train, plane and boat in the good company of our small group and looked after superbly by our friendly and extremely knowledgable guide who was with us all the way and everyday!
Phnom Penn and Siem Reap were names I wasn't even sure how to pronounce before my trip but I trusted Intrepid Travel to provide an exciting, culturally significant and delightful introduction to Cambodia. It was all of that and more. We (all 12 of us) had a good leader, a comfortable bus, good hotels and marvelous sights and experiences. I loved it all!
