Amazing company fast delivery
Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices
4.3
Great
458 reviews
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💬Hasn't replied to negative reviews
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Review summary
Internet Reptile receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Amazing and super fast delivery
Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely keep using this website for all my basics
Amazing company to order from
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issues, and when an item hasn't been delivered they sorted very quickly indeed. My now go to reptile supply shop online.
Avoid like the plague
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially contacted Internet Reptile about the issues with the delivery company and they were super responsive. When it arrived damaged I contacted Internet Reptile immediately, and by this point I was furious as I was desperate for this item. The replied immediately asking to let them know when it could be collected the following week and said they'd send a replacement. I replied with the only day available the following week, but heard nothing back. The day before the day of collection I'd given them, I sent several emails chasing and still heard nothing. The incubator was not collected. I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers. By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere. Collection of the damaged incubator was booked and I was told to let them know as soon as it was collected and they would expedite the refund process. I contacted them as soon as it was collected and heard nothing back. I sent further emails chasing and finally got a response two days later to say that once they'd received the incubator they would refund me. I checked the tracking and the incubator had already been delivered to them before they'd sent that email. I still hadn't received the refund and had to send more emails chasing it, with no response. I checked my PayPal the other day and discovered that they had sent the refund, but it was pending. I contacted PayPal, who confirmed that Internet Reptile had sent the refund via echeque instead of instant transfer, so I would have to wait up to 7 working days for the cheque to clear. I'm still waiting for the refund they said they would 'expedite' a week later. The whole process ordering from them has been absolute shambles. Initially it was the delivery company rather than Internet Reptile themselves; however, the way in which Internet Reptile have dealt with the damaged item has been shocking. Given the current heatwaves the country is experiencing, and the order being for an incubator, one would assume the importance of receiving the item quickly would be fairly obvious. Add to that my constant emails expressing how urgent I need the item, you'd think they'd be on the ball trying to organise the replacement. I'm now out of pocket and have lost reptile eggs due to this company and their delivery partner DX Delivery's incompetence. My complaints have simply been ignored. I have not received answers about why they sent the refund via echeque that would take a week to clear, and when asked multiple times for their complaints procedure, the response I finally got was that I was already speaking to their support team so there was nothing more they could do. They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage their relationship with a customer they have wronged.
Company details
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Contact info
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Website
www.internetreptile.com
All reviews
458 total • Write a review
Showing 351 - 360 of 454 reviews
TP
Great online shop
I've ordered a dimming thermostat and even though it said it was delivered on tracking, it was not there. Very fast response from customer service and credit to the account so I could order a new one straight away. The second one arrived without a glitch. I've also ordered cork bark and branches few times previously and always had a great experience. Excellent service overall, would definitely recommend!
Date of experience: July 20, 2021
J
John
US
Great company that genuinely does offer…
Great company that genuinely does offer the best quality and prices around for reptile products. We have 10 beardies and a python and they all love the things we get from here! The few times there has been an issue with any orders weve placed, they have rectified them almost instantly! Great place for reptile things.
Date of experience: July 15, 2021
P
Paul
US
As of late wrong orders sent
As of late wrong orders sent. Missing items and wrong size bugs. Getting to talk to someone in person is impossible. They have cost me a fortune because I’ve had to buy double. Now happened several times it’s time for a new supplier
Date of experience: June 16, 2021
nr
In my opinion this is the best place to buy my reptiles needs…
I buy my large locusts from here and it’s the best place in my opinion to buy all my bearded dragons needs Also fast delivery and excellent customer service
Date of experience: June 16, 2021
JL
My first delivery was left on my…
My first delivery was left on my doorstep and the rats were still frozen. Perfect- This time- my second and last delivery, I received no notification of attempted delivery. Rather than letting me know,by a card through the letterbox or an email, I simply didn’t get my delivery…until a week later when a festering box of rancid, gone off dead rats was left on my doorstep. Meaning I had to then dispose of them myself. I’ve been told I can receive no refund. Surely if other delivery companies can contact you by email and text the day of delivery, then these guys can do the same
Date of experience: June 10, 2021
AF
I paid near £45 for a grapevine branch…
I paid near £45 for a grapevine branch that was sent infested with beetles and the only response they gave me was “treat it with F10 disinfectant for a week or so” no money back, no credit, not even an apology. One room of my flat is full of bugs I’m extremely phobic of that can’t even be released outside because they aren’t a native species, I’m gonna have to dish out more money for disinfectant after paying £45 for a beetle infestation and they can’t even apologise. Not that that would be enough to equate to good customer service.
Date of experience: June 7, 2021
E
Eve
US
Poor service
I ordered a setup on Thursday morning for delivery on Friday. It’s now Saturday and it’s not even been despatched, no response to my email sent yesterday morning. Absolutely shocking service. I have requested a refund, which will no doubt get ignored too.
Date of experience: May 29, 2021
aw
Never order from them if you want what you paid for
Ordered large locusts from Internet Reptile sent photos to prove that I had received small items this was their response the majority of these are large (size 4) approx 20mm, there are also some medium (size 3) which are around 12mm. there isn't a single small locust in there, these are much smaller. ;Our breeders ship over 65,000 livefood products weekly, around 30% of that for ourselves and we've not had any other size complaints. If this is their level of customer service I will not be ordering again!! All I wanted was what I had paid for large locust and for the record measured one of the “not small” locust this morning 8mm
Date of experience: April 17, 2021
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