Amazing company fast delivery
Amazing company fast delivery. Can't fault this company I never use anyone else very reliable and great prices
4.3
Great
458 reviews
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Review summary
Internet Reptile receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Amazing and super fast delivery
Internet reptile has probably the best prices on their items, a wide variety and most importantly they have really quick delivery. I ordered some stuff, and the next day it arrived! I’ll definitely keep using this website for all my basics
Amazing company to order from
Another absolutely amazing delivery from Internet Reptiles. Arrived very quickly and nothing damaged at all. Which with other companies was always a problem. But these guys don't seem to have any issues, and when an item hasn't been delivered they sorted very quickly indeed. My now go to reptile supply shop online.
Avoid like the plague
Ordered an incubator with next day delivery as mine wasn't suitable for the impending heatwave. Due to issues with the delivery company, it didn't arrive until a week later and was damaged. Initially contacted Internet Reptile about the issues with the delivery company and they were super responsive. When it arrived damaged I contacted Internet Reptile immediately, and by this point I was furious as I was desperate for this item. The replied immediately asking to let them know when it could be collected the following week and said they'd send a replacement. I replied with the only day available the following week, but heard nothing back. The day before the day of collection I'd given them, I sent several emails chasing and still heard nothing. The incubator was not collected. I sent a further email and finally got a response claiming my email got lost, despite having sent multiple chasers. By this point I just wanted a refund as I desperately needed an incubator and had to order elsewhere. Collection of the damaged incubator was booked and I was told to let them know as soon as it was collected and they would expedite the refund process. I contacted them as soon as it was collected and heard nothing back. I sent further emails chasing and finally got a response two days later to say that once they'd received the incubator they would refund me. I checked the tracking and the incubator had already been delivered to them before they'd sent that email. I still hadn't received the refund and had to send more emails chasing it, with no response. I checked my PayPal the other day and discovered that they had sent the refund, but it was pending. I contacted PayPal, who confirmed that Internet Reptile had sent the refund via echeque instead of instant transfer, so I would have to wait up to 7 working days for the cheque to clear. I'm still waiting for the refund they said they would 'expedite' a week later. The whole process ordering from them has been absolute shambles. Initially it was the delivery company rather than Internet Reptile themselves; however, the way in which Internet Reptile have dealt with the damaged item has been shocking. Given the current heatwaves the country is experiencing, and the order being for an incubator, one would assume the importance of receiving the item quickly would be fairly obvious. Add to that my constant emails expressing how urgent I need the item, you'd think they'd be on the ball trying to organise the replacement. I'm now out of pocket and have lost reptile eggs due to this company and their delivery partner DX Delivery's incompetence. My complaints have simply been ignored. I have not received answers about why they sent the refund via echeque that would take a week to clear, and when asked multiple times for their complaints procedure, the response I finally got was that I was already speaking to their support team so there was nothing more they could do. They have made no effort to acknowledge or rectify the issues, nor have they made any attempt to try and salvage their relationship with a customer they have wronged.
Company details
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Contact info
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Website
www.internetreptile.com
All reviews
458 total • Write a review
Showing 341 - 350 of 454 reviews
BC
Great service and delivery
Great service and delivery
Date of experience: November 24, 2021
AB
Habistat Vivariums
Ordered two habistat vivariums a few days ago, both were delivered within the timescale and seaed with fragile tape and labelled glass all over the boxes. Checked the boxes and the base and sides of one was damaged and the sides of the other were damaged. Emailed them about the damage and was offered a replacement viv and side panels for the other. Just received the new delivery and one of the larger panels is also damaged, but the new viv and all the other panels are fine. Rang the store and spoke to the same guy that dealt with the previous one and he's sending out a new panel for me. Courier issues are the worst, but Internet Reptile is the best for customer service and after care.
Date of experience: November 19, 2021
D
Dawn
US
so my 3 lights i ordered came today…
so my 3 lights i ordered came today completely smashed to bits. im now worried about the other light i also ordered off them that still has to arrive. i have refused the order so hopefully they will send replacements out asap. And maybe when youre sending out stuff made from glass or things that easily break, that you should put tape on the box saying "FRAGILE HANDLE WITH CARE"
Date of experience: November 18, 2021
DS
Will use again
Well organised website, prices are good, order delivered and arrived on time with everything alive and in good shape (live food).
Date of experience: October 5, 2021
JG
Terrible customer service
I purchased a vivarium from this companies eBay shop, it was dispatched and arrived quickly but was found to have a snapped board and other faults on opening. Messaged on eBay hoping for a quick resolution, unfortunately they never responded. I sent several messages never once did anyone from this company care it seemed. I had to package this broken Viv back up, lug it round to the post office and send back hoping for a refund at some point. Because I was desperate for this Viv I had to purchase it again from another company and hope for a refund from here eventually. Horrible impersonal experience. Might as well have been dealing with robots.
Date of experience: October 2, 2021
BC
Poor customer service
Always been my first stop for reptile supplies but I’ll unfortunately have to find an alternative as their customer service is very much lacking. I’m expected to pay for a return and delivery of a new order when the issue has arisen due to their lack of information in the description of an item. The response I received basically said it’s my own fault and I’ll have to pay for it. Disappointing.
Date of experience: September 20, 2021
CB
Prolong delay in despatching
Ordered item on the basis of same day/next day despatch but still processing after 8 days. No response to message sent until refund given but no explanation as to the delay. I had to order from another supplier at extra shipping costs to get item in time. As it seems I can not rely on this company's service I will be taking Internet Reptile off my suppliers list.
Date of experience: September 13, 2021
RS
Great store for reptile care
Can't fault it, ordered lighting equipment for 4 vivariums, processed, sent out and delivered quickly with no issues.
Date of experience: September 1, 2021
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