Jemma Lancaster-Smith

Jemma Lancaster-Smith

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Reviews by Jemma Lancaster-Smith

IN

Internet Reptile

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1 out of 5 stars

My first delivery was left on my…

My first delivery was left on my doorstep and the rats were still frozen. Perfect- This time- my second and last delivery, I received no notification of attempted delivery. Rather than letting me know,by a card through the letterbox or an email, I simply didn’t get my delivery…until a week later when a festering box of rancid, gone off dead rats was left on my doorstep. Meaning I had to then dispose of them myself. I’ve been told I can receive no refund. Surely if other delivery companies can contact you by email and text the day of delivery, then these guys can do the same