Excellent
I order my second helmet from here. Fast delivery, good cominication through email. Very happy. It come in perfect condition. Thank you
4.3
Great
423 reviews
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Review summary
Infinity Motorcycles receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Steve at the Berinsfield store was so…
Steve at the Berinsfield store was so helpful and knowledgeable regarding a helmet and trousers we purchased. First time visiting will certainly be back. Highly recommend. Thanks again Steve.
Popped into infinity motorcycle…
Popped into infinity motorcycle southampton to get a lid sorted for myself. On my first visit Ben was super helpful helping me find a lid that fitted me and in a range of different budgets. I was not pressured to make a purchase that day. Went back a week later and this time dealt with Steve who was also fantastic mentioned Ben had helped me the week previous and I've made my decision on the lid I wanted. Steve also took his time in helping me with gloves which I also bought. He patiently helped me with some jackets which I will return again soon for. I felt very welcomed at infinity and was very well informed with a wealth of knowledge from the guys about gear. They will be my go to motorcycle store as I have trust in them. Thanks guys see you all again soon.
Great company to deal with
Great company to deal with. I bought boots and helmet online, both arrived very quickly shame they were tight so sent them back easy and quick. A couple of days later next size up arrived very fast and efficient. From order to my house with a second delivery with the right size was 7 days. I will definitely recommend to my friends and I'll be a customer again in the future. Thanks Mike 👍
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Website
www.infinitymotorcycles.com
All reviews
423 total • Write a review
Showing 21 - 30 of 419 reviews
JI
Best experience I ever got at Stevenage shop!
Best experience I ever got =) I bought motorcycles pants from Infinity shop at Stevenage and it was amazing experience. Infinity Team member (Gentleman with long hair and beard) answered all my questions very professionally and clearly for me to got it. I had quite a big number of these. His kind advice and help made a huge difference to me as new pillion I was not sure what I need. I am wearing pants for 2 rides now and incredibly happy with these. The atmosphere in Stevenage shop is great, they do a coffee and pastries - that's awesome! And everyone is very lovely =) Thank you very-very much.
Date of experience: April 20, 2025
JB
Awfulness at Holborn store
We went to Holborn Infinity store today to return 2 pair of trousers Richa Laura, as these were too thin for me. According to law there is 14 days when customer can return an item bought online. I have specifically folded items nicely and tried my best to make sure these look exactly as arrived. When we have handed items to staff member (Mr with beard) and explained the reason “being too thin”, we were asked a number of questions. He said, “did you wear them”, so I said I did tried them on. Then staff member said, “did you really, it does not look like you did.” I said, yes I did tried them on, and repeated that I am returning these because trousers are too thin. He told us then “these looks unpacked, you did not”. I explained again that I have specifically folded these nicely and tried my best. He took the items and started processing refund. Secondly, my husband felt a bit bad so we asked is it okay to use the toilet. Staff member looked at me as I would be asking him something very-very disgusting and bad and said “We do not have any”. There was a toilet sign just behind his back, literally few feet away. We asked, “is it not just behind you is it busy”. He looked at us and told “it is not for you it is for staff”. Oh dear…. His voice tone was so intimidating I felt like I am second calibre person. Do really toilets differ? Thirdly, after he has started entering the data, he looked at me and said, “are you Russian or Ukrainian”. Oh… The way he said it and specially the way he looked at me it was so awful… I never been so intimidated in my whole live, his face simply showed it all. I told him “I am British”. And I am truly British. I did marry a Latvian guy, but it is none of his business. My husband does not have anything in common with Russian or Ukrainian, and even if he did it would be none of his business. The way he looked at us and his voice tone … Oh dear… he was nearly giggling. It is not just the worse customer service ever, it is awful! His questions about my husbands nationality thrown over were intimidating!
Date of experience: April 13, 2025
RM
excellent
excellent, although I had to return my item cuz I didn't like it, but customer service including the return was absolutely delightful
Date of experience: April 10, 2025
JN
Dear Infinite Motorcycles Team,
Dear Infinite Motorcycles Team, I am writing to formally express my disappointment and frustration regarding a recent experience with your company. On Thursday, I purchased a helmet from your website under the promise that any accessory ordered before 2pm would be delivered the next day. Unfortunately, this commitment has not been honoured. As of today, I have not received the item, nor have I been refunded. I have sent several emails seeking clarification, but none of them have received a response. Additionally, when I called your customer service line, the person who answered was extremely rude and dismissive, not allowing me to properly explain my issue. I am deeply dissatisfied with both the delay in delivery and the lack of professionalism in your customer support. I would appreciate a prompt response regarding the status of my order and a clear explanation of what went wrong. If the item cannot be delivered immediately, I expect a full refund without further delay. I hope this matter can be resolved swiftly and appropriately. Kind regards, Jackson
Date of experience: April 10, 2025
MS
Outstanding shop staff great always…
Outstanding shop staff great always happy to help and friendly and big thanks to STELLA she great and laugh too
Date of experience: March 31, 2025
MC
Best Customer service about.
Came in for a quad lock and popped my helmet on the side and the lady behind the counter cleaned my helmet to a tee! Took my visor off got cotton buds and cleaned it up to new! Absolutely awesome people! The guy behind the counter also assisted and came out and let me try it on before to make sure it fit! Great service overall. Amazing people! 24/03/25.
Date of experience: March 25, 2025
BB
Brian B
US
First class service
I ordered a pair of TCX boots via the website. They were dispatched quickly, however I was not at home when DPD attended at my home address. DPD had conflicting messages on their tracking page, for the next couple of days. They made no further attempts to deliver the boots, before they returned the boots to infinity. The latest message two weeks later still shows (boots being returned to infinity). Totally not infinity's fault. In the interim I had contacted infinity to see if they had received the boots. Customer Service replied, (unfortunately no named person on the e mail) and they advised me that they had been in touch with DPD, who appear have lost the boots in transit. Despite that, infinity sent out another pair, delivered on a Saturday and within 24 hours of me having contacted them. Whilst waiting on my boots I made enquiries with infinity in relation to helmets. Due to issues I have recently had with another motorcycle clothing outlet (not infinity), I had e mailed infinity to have a few things checked, before I placed my order. My e mails were replied to by Mike S (I won't put his full name), who was nothing short of fantastic. There were a few e mails back and forth, but nothing was too much trouble, so I ordered my new helmet and pinlock insert. Thankfully no issues with DPD delivering these items. Infinity cannot be held responsible for the failings of DPD, (Separate review left re DPD) but what I can say is Infinity Motorcycles service, was 2nd to none. A big thank you to Mike S and whoever I dealt with in the customer service team, for their very quick responses etc. Great service and highly recommend.
Date of experience: March 24, 2025
MH
Excellent customer service
Excellent customer service from infinity watford, such helpful staff members brandon and lauren, they assisted me with all my needs and gave me fantastic advise on the helmet i was after. I ended up buying a complete new set of leathers and boots also, friendly assistance made me feel comfortable and i thought it was time to get a new set, why not purchase from such a friendly helpful team. I spent nearly an hour discussing the pros and cons of each item i bought. 5 star service would highly recommend
Date of experience: March 23, 2025
Bg
Infinity motorcycles
I needed some new boots and really wanted to try some different brands this time to get a better fit. Infinity didn't have all the brands in the shop I wanted to try on but this was no issue as they ordered in 3 different brands in for me to try. I am now the proud owner of a comfy boots for the new season. Brilliant service.
Date of experience: March 11, 2025
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