Infinity Motorcycles
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Awfulness at Holborn store
We went to Holborn Infinity store today to return 2 pair of trousers Richa Laura, as these were too thin for me. According to law there is 14 days when customer can return an item bought online. I have specifically folded items nicely and tried my best to make sure these look exactly as arrived. When we have handed items to staff member (Mr with beard) and explained the reason “being too thin”, we were asked a number of questions. He said, “did you wear them”, so I said I did tried them on. Then staff member said, “did you really, it does not look like you did.” I said, yes I did tried them on, and repeated that I am returning these because trousers are too thin. He told us then “these looks unpacked, you did not”. I explained again that I have specifically folded these nicely and tried my best. He took the items and started processing refund. Secondly, my husband felt a bit bad so we asked is it okay to use the toilet. Staff member looked at me as I would be asking him something very-very disgusting and bad and said “We do not have any”. There was a toilet sign just behind his back, literally few feet away. We asked, “is it not just behind you is it busy”. He looked at us and told “it is not for you it is for staff”. Oh dear…. His voice tone was so intimidating I felt like I am second calibre person. Do really toilets differ? Thirdly, after he has started entering the data, he looked at me and said, “are you Russian or Ukrainian”. Oh… The way he said it and specially the way he looked at me it was so awful… I never been so intimidated in my whole live, his face simply showed it all. I told him “I am British”. And I am truly British. I did marry a Latvian guy, but it is none of his business. My husband does not have anything in common with Russian or Ukrainian, and even if he did it would be none of his business. The way he looked at us and his voice tone … Oh dear… he was nearly giggling. It is not just the worse customer service ever, it is awful! His questions about my husbands nationality thrown over were intimidating!