Infinity Motorcycles
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First class service
I ordered a pair of TCX boots via the website. They were dispatched quickly, however I was not at home when DPD attended at my home address. DPD had conflicting messages on their tracking page, for the next couple of days. They made no further attempts to deliver the boots, before they returned the boots to infinity. The latest message two weeks later still shows (boots being returned to infinity). Totally not infinity's fault. In the interim I had contacted infinity to see if they had received the boots. Customer Service replied, (unfortunately no named person on the e mail) and they advised me that they had been in touch with DPD, who appear have lost the boots in transit. Despite that, infinity sent out another pair, delivered on a Saturday and within 24 hours of me having contacted them. Whilst waiting on my boots I made enquiries with infinity in relation to helmets. Due to issues I have recently had with another motorcycle clothing outlet (not infinity), I had e mailed infinity to have a few things checked, before I placed my order. My e mails were replied to by Mike S (I won't put his full name), who was nothing short of fantastic. There were a few e mails back and forth, but nothing was too much trouble, so I ordered my new helmet and pinlock insert. Thankfully no issues with DPD delivering these items. Infinity cannot be held responsible for the failings of DPD, (Separate review left re DPD) but what I can say is Infinity Motorcycles service, was 2nd to none. A big thank you to Mike S and whoever I dealt with in the customer service team, for their very quick responses etc. Great service and highly recommend.