Super freundlich gewesen.
Super freundlich gewesen.
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2.5
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Review summary
IMO Car Wash has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Veraltet Bürstenwaschanlage- schlechte Reinigung
Bei der Wäsche gehen keine Insektenrückstände oder kleine Vogelkotstipser ab. Der Vorwäscher baut gleich Reklamationen vor und sagt, dass nicht alles weggewaschen wird. Hier stimmt Preiss-Leistung und Service gar nicht.
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Schmutzige Wäsche
Für Ceramix XTR Programm 20 € bezahlt. Auto ist nicht vernünftig sauber rausgekommen. Jeder Menge Flecken. Leider großer Enttäuschung. Weg geschmissene Geld .
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Super Service
Super Service, tolles Team, sehr nett, sofort wieder!
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Company details
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Website
www.imocarwash.com
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1,000 total • Write a review
Showing 701 - 710 of 996 reviews
CW
Unfreundlicher und lustloser Chef.
Unfreundlicher und lustloser Chef. Schlechte Vorwäsche. Das Waschergebniss mangelhaft. Service und Freundlichkeit richtet sich hier nach bem Preis der gekauften Wäsche. Nicht zu empfehlen!!
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SS
Used this service before and it’s been…
Used this service before and it’s been okay. Used it yesterday afternoon (03/10/2024) and was appalled at the results of my £10 diamond wash when I got home and viewed the finish. Two patches of dried bird crap still remaining on the near side. I will seriously think about using this facility ever again. Poor service.
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MS
Versicherung meldet sich nicht **gelöst**
Versicherung meldet sich nicht, sehr unseriös. Bin mit meinem Auto in die Waschanlage und habe dem Mitarbeiter gesagt, dass er bitte darauf achten soll, das ich ordentlich in der Transport schiene stehe. Er meinte alles passt. Ergebnis waren zwei vollkommen frisierte Felgen. Also Formulare für die Versicherung ausgefüllt und abgeschickt. Mitarbeiter vor Ort war freundlich, wollte mir aber erklären dass der Schaden nicht von der Waschanlage kommen kann. Egal. Rückmeldung der Versicherung soll nach 3-4 Wochen erfolgen. Mittlerweile sind es knapp 9 Wochen (30.07 war der Vorfall). Bin gespannt ob ich noch eine Rückmeldung bekomme, bisher gehe ich nicht davon aus. Auf Email anfragen wird immer die gleiche vorgefertigte Antwort geschickt und per Telefon heißt es "Personal Mangel". Ich verstehe nicht wie es ein Unternehmen dieser Größe nicht schafft solch ein Problem zu klären, zumal ja genau dafür die Versicherung abgeschlossen wird.
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VA
Vielen dank für die Schnelle und…
Vielen dank für die Schnelle und Saubere Wäsche
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CH
Great car clean
Excellent vacuum cleaners £1 for 3 mins and then had my car washed on the triple programme. While my car was being pre washed Mohammed told me that he could get my alloys very clean with a £ 5 treatment. (Occasionally I clean my own car and the alloys are a pain to clean and never really look that good) I agreed to this and was absolutely amazed and delighted by the result. They look amazing. Thank you will definitely do this again.
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DN
Unprofessional customer service and poor app functionality
Have been using IMO car wash for some years. Was excited to see the app launch, however, it hasn’t quite lived up to expectation. No customer support, no feedback and what it says on the app is not what you get at the car wash. On three occasions the car wash has broken down or had no power after I have paid - one time I got to come back to get a drive through but the other 2 times I’ve arrived back and the different attendants won’t accept that it broke down and have no record of it ( after the initial attendant said he would log it). I paid for a full interior wash (£13) to go through the car wash and then pay the outstanding (£12) after interior wash. I collected my car and it had only been hand washed as they had no power. He said I could come back for the wash and I took my receipt. When I went back the gentleman who attended to me (the owner) was on holiday for a month so he wouldn’t assist me. I said I would never go back but this is the only place (Byker) that has the updated system. Went back yesterday for a Cermaic Xtr and got a standard wash before going inside - not what the print says on the app with regards to wheels and special applications and a decent hand wash before going in. I informed the manager afterwards and he basically told me the attendant had done it and walked away. The app doesn’t log my usage - sent an email but have never received a reply to date. When you try use the special offers when they scan your loyalty QR code in the wallet they say they don’t know what it is and won’t scan it. Sad how things go down hill. There is the older wash in Benton but it’s very old and outdated but you pay the same prices as the new system. I won’t be returning except for the free voucher wash that comes every month with my car insurance.
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C
AVOID IMO at London Colney I visited this site at London Colney on…
I visited this site at London Colney on Saturday, joined the long queue & paid £14: for my chosen wash. Whilst being transported through the wash I noticed the air blowers were not functioning and the towel drying material on the revolving mechanism was missing. I drove to Sainsburys & dropped my wife off at the main entrance, as she got out of the vehicle she advised me it was filthy & wet, I immediately returned to the car wash, parked & spoke with their operative. I complained to him & without hesitation he advised me that he knew & that the machine was broken. I questioned why then is he still taking money under false pretences if the machine is broken & he just shrugged his shoulders. If I was a younger man & had the time I would have spent it advising everyone as they got into the queue that the wash wasn't functioning & don't waste your money. What IMO have done by staying open is fraudulent. I sent them a message on Saturday advising them, not expecting a response till today & I have now provided them with proof of my visit on Saturday. I have made a complaint to the manager at Sainsburys, presumably the landlord & if I don't receive my refund today I will be making a formal complaint about IMO to Sainsburys head office. Meanwhile AVOID IMO at London Colney
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MM
5 Stars
The guys here are super friendly and really nice, took all of 10 minutes to have the inside and outside done and car looked amazing. 100% would recommend
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CH
Nr. 1 in Karlsruhe, 1a - Service - Top Waschanlage
War gestern mit meinem völlig zugesch ....... (Vogel-Hinterlassenschaften) Heck meines weißen Fiats bei imo car wash in der Pulverhausstraße Karlsruhe. Nachdem ich schon viele Waschanlagen durchhabe, bin ich nun seit Jahren hier Kunde und absolut zufrieden. Zufrieden mit der Waschanlage an sich, aber auch mit dem Personal, das die Vorarbeit/Vorbehandlung macht. Ich hatte gestern wirklich Sorge, ob man das jemals wieder in Ordnung bringen kann. Die Dame, die mich in Empfang genommen hat, hat sich wieder so viel Mühe mit der Vorarbeit/Vorbehandlung gemacht, dass ich einfach nur beeindruckt war und meinem bereits gegebenen Trinkgeld noch was drauflegen musste. Also toller Service, tolle Ergebnisse, kann diese Waschanlage nur wärmstens empfehlen. Vielen Dank Cl. H.
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JP
Imo subscription. Direct debit
Imo, have now cancelled my monthly subscription. Had the audacity to blame my bank and a failed payment. Totally unable to restart previous monthly direct debit. ( loyal subscriber for over 5 year's). Now it's more than 6 times the price as before. Contacted my bank and it was actually IMO that cancelled the monthly subscription.
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