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Review summary
IDrive Online Backup receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
I have been using iDrive for several years to backup our desktop and laptop PC. I have generally been quite happy with the product until now.
Seven weeks ago iDrive started failing during online backup of one particular 256MB file. After many interactions with support they referred it to their "backend team". There has been no progress and not a word. I ping them every week and get the same response.
I've had to resort to a local backup which I then copy to Google Drive. I will note that this is about 20X faster than IDrive online backup.
I have only begun using iDrive. I have used other backup systems which seemed confusing to me so that I was never sure I was doing it correctly. So far, I like iDrive because it has a user-friendly interface for someone not really computer-savvy. I can back up to my external hard drive as well as the cloud, both backups can be accessed readily. I can backup on demand or on a pre-selected schedule. I have not yet tried the restore function. I have not yet made a mirror image of my computer, but to back up all my personal data took about 3 hours. Incremental backups take a few minutes. So far I am happy and have recommended iDrive to two people in my life.
I got a great introductory offer and the software is more user friendly than the Acronis package I replaced it with.
Understandably, the first full backup took a long time. But the second was completed in just five minutes as only amended or new files were needed.
Would award with 0 stars if i could. It's straight up theft. Impossible to cancel my account two weeks before renewal. Was told to contact support, and i did twice. No answer at all. Theft.
I disputed a subscription charge with iDrive when they billed even after I directed them to not renew it. The $106.07 renewal amount was over 25 times the $4.24 charge for the previous year. I rejected their half price offer and insisted on a full refund. Despite their ever-changing descriptions of company policy, my persistent requests and filing a credit card dispute eventually led to them issue a full refund.
Switched to iDrive from iCloud due to iCloud regularly failing to upload larger files even though I was paying for tons of storage space. Enough was enough and I moved to iDrive.
So far, so good! Plenty of space (5TB) for a very reasonable price, automatically backs up my selected folders to a cloud drive.
Customer services have been great so far, my only disappointment was being told that Mac Time Machine Backups may not work when backed up using their express drive service.
Le service est efficace, mais attention à la surfacturation. Si vous dépassez votre quota, le Mo supplémentaire est facturé au prix fort. J'ai pour ma part été négligeant et, en quatre mois, plusieurs centaines d'euros m'ont été prélevées. Après réclamation, iDrive m'a heureusement rapidement remboursé ; je les en remercie.
The service is reliable, although I've experienced minor issues and bugs when dealing with backups and downloads from synced devices. The UI looks very old and is not particularly user friendly. Servers are very slow, and often non responsive. I was put off by dark patterns used by this company:
- couldn't downgrade to the free plan, I had to contact them because it's impossible from the UI (which is also illegal in the EU, as far as I know). Massive waste of time and very confusing, because the UI kept saying that I am on a paid plan (and still does, after a few months).
- The deleted data still adds up to the total space used, even months after deleting. I had to upgrade because I thought I needed more space, and realized later that it was not the case.
I am now on a free plan that I use purely to backup my photos from Android, which works well because it preserved the same folder structure as on Android. Another option would be the FolderSync app, which costs only €7.
Appallingly rude support and inaccurate marketing material. 1st, idrive web said join us and have a London based server. After signing up and starting to upload, I see it shows a 300+ day time line to back up 3 TB. As I have a stable 40Mbps connection I consider this rubbish. Contact chat support (NB: This is not real support just a shallow we fix minor issues help chat) I was told we don't have London servers for e, only e2 and I had to send screen shot before they would believe me what their site states. Anyway, they have connected me to a server in Ireland, no wonder it's so bloody slow. They then say we will send a HDD so 1st upload is faster, I have to follow a link for a form, but link doesn't work, said I have to use "proper support" as they (chat) can't send me the form. 2 Days later I chat with support, who, after 5 minutes waiting, say my ticket will take 3 business days for them to respond, I asked why the ticket is marked as low priority? The agent then cut the chat whilst I was typing. Be aware... pay peanuts and you should expect simians distracted by trying to type Shakespeare. UPDATE - Idrive told me that I should use their express service, where they provide a 5TB drive, I backup, send it to them to upload onto their servers, saves months of time, I thought yes sounds good, but.... I can't get their request form to download, spoken / chatted with at least 6 agents who all said yes express is available and then tried to get the doc for me. No success, and today, after 2 weeks of communication, their support emails saying Express is no longer available in the UK. WHAT??? it's all over their website saying UK = idrive Express. What an utter bunch of unless imbeciles.
I switched to IDrive because i need more storage than my current Google and Amazon backups for my phone, and the price for iDrive is better.
I was pleasantly surprised that they also offer more options for a better price.
The setup wasn't as user friendly as Google and Amazon, and the initial backup job as long, but you absolutely cannot beat their price for what they offer - i feel like i bought a cadillac for a bargain
Tried to sign up as a customer multiple times. Website goes inyo meltdown. No action or movement for over 10 minutes. Possibly longer. Tried multiple times. Different laptops. Customer Service unable to help. We do not have your email in our system. True because I have not been able to sign up.
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