IDrive Online Backup
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Appallingly rude support and inaccurate…
Appallingly rude support and inaccurate marketing material. 1st, idrive web said join us and have a London based server. After signing up and starting to upload, I see it shows a 300+ day time line to back up 3 TB. As I have a stable 40Mbps connection I consider this rubbish. Contact chat support (NB: This is not real support just a shallow we fix minor issues help chat) I was told we don't have London servers for e, only e2 and I had to send screen shot before they would believe me what their site states. Anyway, they have connected me to a server in Ireland, no wonder it's so bloody slow. They then say we will send a HDD so 1st upload is faster, I have to follow a link for a form, but link doesn't work, said I have to use "proper support" as they (chat) can't send me the form. 2 Days later I chat with support, who, after 5 minutes waiting, say my ticket will take 3 business days for them to respond, I asked why the ticket is marked as low priority? The agent then cut the chat whilst I was typing. Be aware... pay peanuts and you should expect simians distracted by trying to type Shakespeare. UPDATE - Idrive told me that I should use their express service, where they provide a 5TB drive, I backup, send it to them to upload onto their servers, saves months of time, I thought yes sounds good, but.... I can't get their request form to download, spoken / chatted with at least 6 agents who all said yes express is available and then tried to get the doc for me. No success, and today, after 2 weeks of communication, their support emails saying Express is no longer available in the UK. WHAT??? it's all over their website saying UK = idrive Express. What an utter bunch of unless imbeciles.