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After many years.. now complete arrogance.. buyer beware before signing up.
Have been with iDrive for many years. I did not have 'auto renew' on my account (as I choose each year what to do). This year for the first time no notice that my account was due for renewal and simply suspended account without notice. I contacted them to ask why no notice? No answer.. eventually they offered a two week extension at no fee or charge so I could remove my data as not renewing at $95. My ticket offering two week extension confirmed my account would close at end of the two weeks - which is what I wanted. Immediately when starting the two week extension they billed my credit card (the one they have no auto renew on nor any authorisation to take payments) for a full year. I webchated 'Chris' - complete arrogance! They switched my account to auto-renew and deliberately took the $95. He advised it was my responsibility to cancel account (No - idrive told me they were cancelling). He advised it was my responsibility to log into portal to check whether auto-renew had been updated by them - not theirs. I can't begin to explain how arrogant 'Chris' was. If you believe in customers you will part company with him pronto. Had to raise charge as fraud and if my money isn't returned my credit card company will chargeback as fraud and report to their bank on their fraudulent behaviour. Will it make any difference - not of course it won't they will still behave in just the same way. idrive are going down the proverbial 'pan' and wouldn't be surprised if they suddenly stopped trading - so buyer beware.