Great Expiernce
Great Expiernce
3.5
Average
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
They do know their stuff
The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland
Major Drop Off Recently
Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.
I.D Mobile Upfront Costs
When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.idmobile.co.uk
All reviews
1,000 total • Write a review
Showing 101 - 110 of 996 reviews
KM
Sceptical but impressed
Never heard of them before, initially sceptical, but no problems with order, customer service or network connection. I will probably switch from o2 in the future for my other phones, as the value is beilliant
Date of experience: July 17, 2025
AL
Tashreeq was very helpful on the chat
Tashreeq was very helpful on the chat, registration if my card was quick and I hope all will be working well with my phone. Thank you
Date of experience: July 17, 2025
C
Ciara
US
FAKE SCAM DONT CARE AVOID
UPDATE X3: I have cancelled and paid my final month with ID mobile and as I advised them my bank account was being closed. They proceeded to email me saying “we can see you cancelled your DD please contact us to get your details updated” ERMMM I think the F$$k not (bear in mind I have confirmation I have cancelled with you) My partner is also leaving ID mobile as well as a number of my relatives after advising them of what you do. THIS COMPANY IS FAKE AND NOT LEGIT AVOID AND DO NOT GO TO ID MOBILE FRAUDSTERS WHO CANT DO THERE JOB PROPERLY AND PROVIDE SOLUTIONS TO A PROBLEM AKA CUSTOMER SERVICE AND SHOW THEY CARE ABOUT THERE CUSTOMERS! I am with TALK TALK MOBILE and they have been a breeze easy access to the online app I feel in control no signal issues what’s so ever HIGHLY RECOMMEND ID MOBILE ALSO AVOID IF YOU WANT YOUR DATA SECURE AS I HAD MULTIPLE NUMBERS CALL ME PRETENDING TO BE ID MOBILE AND ASK FOR MY BANK DETAILS UPDATE X2: 12th June I reached out to ID Mobile and this is where it all went down, we are now 23rd June and still the same issue. I have now spoken to at least 15 different people, so if you have an issue do not expect a streamline customer service expect to be told the same thing over and over again. I have been promised on multiple occasions we are working on this AND that is only when I message to follow up, there’s no genuine care for customers there’s a lack of consideration. It’s AI central with ID mobile, a very small issue which has been dragged out to my anger is very well justified as paying customer! So I’m glad to say ID mobile you have lost my custom, I have found an AMAZING 1 month contract elsewhere offering me unlimited on data calls and text and unlimited data roaming for allot less than what you can and far better signal cover. I WOULD HIGHLY RECOMMEND AVOIDING THIS COMPANY! UPDATE X1: After writing my review below, I was given an email address and told, “we will be able to help you.” WRONG — I was then told, “you are already in touch with our social media team, continue your contact with them.” This is exactly what I mentioned in my original review — I’ve already been in contact, and nothing is being resolved. AVOID ID MOBILE at all costs! Their customer service is an endless loop of passing the buck. No accountability, no real support, and judging by other reviews, I’m not alone. Disappointed doesn’t even begin to describe it. Im still unable to gain access to my ID mobile app and haven’t been able to since I made contact on the 12th June. Original Review Below: Let me start by saying I no longer bank with the account linked to ID Mobile, so I needed to get into the app to change my direct debit details. Simple enough, right? WRONG. What should have been a five-minute task has turned into a four-day nightmare because ID Mobile clearly hires support staff who are either reading from a script or just completely clueless. I tried resetting my password using the correct email. No reset email ever arrives. I’ve checked junk, spam, EVERYTHING. But the genius-level support team can’t seem to process this. I’ve been in contact every single day through Facebook Messenger and spoken to five different people — and every single one tells me the same useless list: • Clear your cache (did it. Doesn’t work.) • Try another email (I have ONE email address I use — not multiple. The fact that this suggestion keeps coming up shows how little they’re paying attention. And no, I’m not about to create a brand new email address just to deal with your broken system.) • Use a browser instead of the app (Tried. Still nothing.) • Make sure we’re not blocked from mailing you (Checked. You’re not.) I’ve explained all this, REPEATEDLY. But they just loop back to the same checklist like broken robots. Do they actually read messages or just pick a canned reply and call it a day? Every single one of them parrots the same crap with zero results. Let me be crystal clear: I still cannot access the app, I still cannot change my details, and ID Mobile is actively wasting my time with their shocking incompetence. Their support is the bottom of the barrel — insultingly bad. And just to rub salt in the wound — my number was leaked, and I started getting scam calls not long after. Coincidence? I don’t think so. So not only can they not run a functioning app or customer service team, they also clearly can’t protect customer data either. So here’s the deal, ID Mobile: if you want to keep taking my monthly payments, FIX THIS NOW. The account you’re linked to is closing, and you’re the reason I haven’t been able to update it. This isn’t on me. This is on YOU. Avoid this company. Full stop. If you value your time, your money, and your sanity, go elsewhere.
Date of experience: July 17, 2025
kk
Very disappointed
Very, very poor customer service – by far the worst I’ve ever experienced. I wasted over an hour just to find out that the phone I ordered is out of stock and won’t arrive for another month. One of the agents I spoke to simply ended the chat without helping me. Then I had to wait another 30 minutes to speak to someone else and explain everything again. In the end, I cancelled my order. I do not recommend this network to anyone.
Date of experience: July 17, 2025
MH
Absolutely shocking policy
Absolutely shocking policy. Accidentally paid £70 for 2 data roaming add-ons as the checkout was incredibly confusing and unclear. Wanted to cancel one, come to find out they don’t provide cancellations or refunds. Paying £70 for essentially one for the price of two by complete mistake. Utterly disgusting.
Date of experience: July 17, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.