Review summary

iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

D

DOMINGOS

5 out of 5 stars
Great Expiernce

Great Expiernce

WD

Wee Douglas

4 out of 5 stars
They do know their stuff

The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland

VL

V Lewis

1 out of 5 stars
Major Drop Off Recently

Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.

NA

Nate Anthony Shilling

2 out of 5 stars
I.D Mobile Upfront Costs

When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.

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All reviews

1,000 total • Write a review

Showing 91 - 100 of 996 reviews
H
4 out of 5 stars

Easy to use

I am not a big mobile user being a oap but all I need in a phone i can find with this phone

Date of experience: July 18, 2025

BS
1 out of 5 stars

I had problems moving my existing…

I had problems moving my existing number over. The chat robot was absolutely useless as was customer service. I tried to cancel the contract but was unable to. A terrible service.

Date of experience: July 18, 2025

J
5 out of 5 stars

A straightforward, easy and transparent experience

I'd put off renewing my old phone for years as it's such a hassle....but ID Mobile made the whole process very straightforward, easy and transparent.

Date of experience: July 17, 2025

GH
5 out of 5 stars

great service

great service

Date of experience: July 17, 2025

P

PT

US

4 out of 5 stars

Clear offer

Clear offer. Good price. Straightgforward sign up.

Date of experience: July 17, 2025

AA
5 out of 5 stars

Flexible Plans

Overall, I'm really happy with the service. It’s affordable, reliable, and easy to manage through the app. I’d love to see continued improvements to 5G coverage and maybe even some added perks or loyalty rewards in the future, but so far, it’s been great value for money.

Date of experience: July 17, 2025

R
3 out of 5 stars

signal strength and data stability not…

signal strength and data stability not as good as Vodafone in Manchester and London

Date of experience: July 17, 2025

CL
5 out of 5 stars

Saajidah was really easy to deal with…

Saajidah was really easy to deal with in the webchat. Everything I needed was sorted quickly and with minimal fuss.

Date of experience: July 17, 2025

MM
1 out of 5 stars

Worst company in the world never use…

Worst company in the world never use this company at any cost.

Date of experience: July 17, 2025

PL
5 out of 5 stars

like being informed with the news…

like being informed with the news letters ,E-mails are friendly and informative

Date of experience: July 17, 2025

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